BUT I could still do with help/advice.
Here's the setup:
Rural Area on the very end of the exchange (STD codes on opposite side of the road are different!)
Ethernet Modem: Draytek Vigor 120
Router: D-Link DIR685
ISP: IDNET - Home Lite (ADSL MAX)
18 months ago I moved for qwork reasons out of a Virgin Media are in Wiltshire (appalling Customer Service but worth it for the relatively stable and super fast fibre connection) to a village about 5 miles outside Poole in Dorset. Not having cable as an option (despite the end of their line only being 3 miles away) here I returned to IDNET who I had previously been with for some years and was always a happy customer.
Since then we have been plagued with speed issues. The line out here was originally a 512kbps line until BT upgraded the exchange earlier this year. When we started to get nearer a heady 1mb. this is the status-quo and while frustratingly slow, if we could actually achieve somewhere near that speed consistently then it would be OK.
The problem is that once every 4-6 weeks or so the speed on our connection drops sharply to between 50 and 120 kbps. Each time a call or email to IDNET support results in them getting BT to reset the loop where upon speed increases and over the course of the usual 72hrs settles down to a manageable 750kbps or so. Until the whole thing goes around again a few weeks later.
The last time we went through this cycle the speed dropped again after about 10days and as a result I've tried to really engage with IDNET as to what the issues underlying causes might be and what solutions we could explore. After nearly engaging a BT engineer to look, they decided against that and now have said botht hat we cannot expect more out the line (not an acceptable option) and that we should get that 750Kbps (Which is contradictory!) They are now saying that the physical line legnth to our property is the problem and there is nothing to be done.
How much of an issue is that line length and while I do understand it to account for some speed drop off, should we really expect to drop to less than a 10th of the exchange capability?
What options do I have to get a service that is not slower than the 56k modem I was using 12 years ago?
Been a while since I've used the forums so hope I've posted in the right area.
I'm not flat - the band's sharp.