Can anyone suggest a way to resolve my problem with telephone calls affecting my broadband connection, please? This issue has been going on through numerous ISP's & phone providers yet none will take ownership.
To set the scene, I have no extension wiring active on my phone line, I have replaced filters numerous times in case one was faulty. I have changed routers and I have changed my phone handset. I have also changed ISP numerous times in that period.
Different routers and phone (wireless & corded) have been plugged directly into the NTE 5 test socket via filters for the last 18 months.
The problem is and has been that whenever I receive or make a telephone call, my broadband connection is affected by noise (you can hear it on the line. It is the sound of the router dropping connection and re syncing) causing the BB to drop. The BB will re sync during the first minute or two of the call at a substantially slower speed, typically 1.5meg down from aroun 6 meg before the call.
When I complained to my phone provider (IDnet) they says BT find no fault. They suggest I disconnect the router to see if the noise disappears! They totally dont grasp the telephone call affects the BB in some way causing the router to drop the connection then re establish it which is what I can hear. In other words, the noise is a symptom of the connection dropping not the cause.
When I complain to the various ISP's I have had, they all say it is a phone line issue and nothing to do with them. both parties say BT will charge me £200 if they check the line \ broadband and find no fault. IDnet said BT would disconnect the router and if the phone line was clear, I'd be charged!
Im completely chuffed off with this problem and am giving serious thought to having a second telephone only line installed but this will be expensive leading to double rental costs etc.
What on earth can I do!?