I'm spending Christmas at my Dad's and have just discovered that his broadband (BT) has been upgraded from up to 8Mb/s to up to 20Mb/s automatically for no extra charge. He now has a slightly better connection than I get back home with Be. Compare that to Talk Talk who finally unbundled his exchange two years ago, failed to notify him and when he finally asked told him the exchange was full. They also removed the discount from his line on the grounds that LLU was now available.
So here's a trophy for BT - yet another example it seems of excellent service. Frankly if they'd offer static IP on their residential Infinity product I'd go back to them myself come March.