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Standard User TrishaH
(member) Tue 17-Jan-12 22:21:18
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
Someone on Zen forum seems to be having a very similar problem: thread entitled 'Strange Problem' in Boadband section.
Standard User bobble_bob
(experienced) Tue 17-Jan-12 22:24:02
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Re: Very strange loss of internet


[re: TrishaH] [link to this post]
 
http://forum.zensupport.co.uk/forums/thread/41193.aspx

Thats the post for anyone wanting to compare

I live in West Yorkshire, the guy there lives in East Yorkshire. Alot of coincidences

Edited by bobble_bob (Tue 17-Jan-12 22:31:20)

Standard User bobble_bob
(experienced) Tue 17-Jan-12 22:25:00
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
To add the dls light remains on and green


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Standard User Zarjaz
(knowledge is power) Tue 17-Jan-12 22:26:31
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
Obviously not gone tonight, but please bear in mind what I mentioned earlier. Sync, but no PPP, isn't as unusual a fault as you might think.

Standard User bobble_bob
(experienced) Tue 17-Jan-12 22:28:11
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Re: Very strange loss of internet


[re: Zarjaz] [link to this post]
 
Yea will do thanks. This is taken from the Zen forum by a user who is having the exact same problem as me, even down to the times

A Third possibility is that your connection became stale i.e. a stale ADSL connection session. A stale session will be quite obvious because the router will appear on and all LED's as normal but no data can travel in any direction inbound or outbound. A stale session can easily be cleared down by simply physically disconnecting the router from the master socket and leave it disconnected for atleast 30mins. This forces the line card within the BT exchange rack to be reset and once you reconnect you should have a fresh session without any problems (things go back to normal operation).


I unplugged my router today for the first time in along time from the mains and adsl cable. (i turn it off but not unplug normally). Since then no lose of internet. Would unplugging rather than turning off make a difference?

Edited by bobble_bob (Tue 17-Jan-12 22:29:32)

Standard User ggremlin
(committed) Tue 17-Jan-12 22:30:25
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
what router are you using?
Standard User bobble_bob
(experienced) Tue 17-Jan-12 22:32:00
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Re: Very strange loss of internet


[re: ggremlin] [link to this post]
 
Netgear DG834Gv5
Standard User Zarjaz
(knowledge is power) Tue 17-Jan-12 22:33:42
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
Possibly. FWIW I power down both router and modem about once a week for a few minutes. Used to stop my dodgy old router from wandering off the sync speed, and keep the 7150 profile up, I see no reason not too now I'm on FTTC either.

A little odd if the poster on the thread you linked to was having the outages at the same times as you also, their not on the same exchange are they ????

Standard User bobble_bob
(experienced) Tue 17-Jan-12 22:39:06
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Re: Very strange loss of internet


[re: Zarjaz] [link to this post]
 
No East and West Yorkshire are close but not close enough to be on the same exchange. He said Zen told him others had reported similar issues that weekend.
Standard User TrishaH
(member) Tue 17-Jan-12 22:43:10
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Re: Very strange loss of internet


[re: bobble_bob] [link to this post]
 
I've posted a link to this thread in his on the Zen forum - who knows, perhaps someone will find out what it is if they know there's more people with a similar problem.
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