Hi dosfbb. Welcome to the forums.
A pretty sad state of affairs
Let's start with the easy, and encouraging, bit
. The almost certainly reliable figure in your stats is the attenuation of under 27dB. That means that is very likely your line can achieve a lot more than the estimate of 11Mbps. That comes from a rather unreliable BT database. With an attenuation of 27dB a connection speed of something between 15Mbps and 17.5Mbps can be expected.
The hard bit is finding why you aren't getting it. I've a few suggestions.
One thing I strongly recommend is you do as one of the support guys said about a handset. A cordless one isn't the best idea for diagnosing line problems, but a cheap corded one is a good idea to have around. We have one in a cupboard, and have been on cordless for normal use for 10 years.
This sort of thing
from Amazon would be fine. Plenty of others there and you may have a shop nearby with others.
You don't sound daft, but please can you confirm that by the "test socket" you are thinking of the one on the wall at the back in this pic
. Many people do get mixed up, and we could waste a lot of time if you are talking about the external socket
Cordless phones can easily introduce electrical noise onto a line. That's why a corded one is important. If you plug that into the test socket, no filter, just the phone, and try the Quiet Line Test
, 17070 option 2, it should be silent.
If that is noisy, we have probably found the problem. That's why it is the first thing to try. Also, while the faceplate is off, make sure no extensions work.
If it is noisy, you ring BT, not Orange, as they are your phone line rental company. You tell them you have tried a corded phone into the test socket and it is noisy. (This is what you are told to do in the BT Phone Book if you suspect a line fault). Do not mention broadband at all in the conversation!
If you mention you have a broadband problem they will do a body-swerve/pass the buck, and tell you to contact your ISP. That is pointless as you have established there is a voice fault, and Orange (a) probably can't detect it, and (b) certainly can't do anything to get it fixed. It isn't their phone line.
There is a 99.999% probability that fixing the voice fault will (largely) fix the broadband problem. I say "largely" because the broadband settings will be screwed, but we can sort those out later.
If that Quiet line test
is silent, then we have something more complicated. But let's see if the simple solution works first.
While you wait for the phone, have a browse of my Troubleshooting section
. Ignore the "Odd speed test results" and "Router acting oddly" pages. See if anything there applies to you.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost
. Internet connection -
IDNet Home Starter Fibre. Live BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.