Our BT land line gets to house underground emerging into a fairly standard BT external connection box. Out of there come a cable totalling perhaps 0.6 metre to the one and only connection box in the house. The cable and internal box was fitted by BT about 3 years ago.
Yesterday lunch time went to make a phone call, no dialling tone. Broadband (Eclipse on 21CN) working fine. It's a DECT cordless phone so I powered the base station down and up. Still no dial tone. Tried ringing from my mobile, got Number Busy.
So I went next door, their BT land line working fine. Borrowed a corded phone, still no joy. Took the front cover off the socket and connected corded phone to test socket, no dial tone.
Went back next door and rang BT faults, during the initial automated stuff it does a line test. In due course I got through to a helpful human. After a few moments he arranges an engineer visit for Thursday morning, having warned me that if it is my equipment then I pay - I knew that hence the testing.
Went back home to find the land line now working. As if the automated line test had somehow 'rebooted' the voice side of the line (non-technical description ). Ring BT to cancel the engineer visit but ask them to hold the fault open for 48 hours "just in case".
Happened to notice that broadband was up and down all afternoon and seemed slow. Tried the phone again and noticed considerable crackling over the dial tone, no need to do a quiet line test. Tried again with the corded phone and using the test socket. Still crackling.
Rang BT again this morning and have an engineer visit now on Friday morning.
At no stage during any of the calls to BT did I mention broadband, it seems clear that it's a straightforward line fault.
Checking my router found the downstream connection speed was around 2000-4000 kbps compared to the usual 8000+ kbps. Presumably degraded by the noise. Also the connection only seems to be lasting 1-2 hours before dropping and reconnecting.
Is this all symptomatic of an HR Fault?
Hopefully they'll find the fault on Friday and resolve it.