As has been said, Virgin cable perhaps. Virgin ADSL over your existing phone line is a no-no.
If your broadband is going even slower than usual, and the phone doesn't work at all, then one wire of the pair has become disconnected or broken somewhere between you and the exchange.
Report a voice fault and say as little as you can about the broadband. Fixing that will fix the broadband. (Phone needs both wires, broadband can hobble along on one).
Changing ISP as things are has a high chance of being a disaster.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost
. Internet connection -
IDNet Home Starter Fibre. Live BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Edited by RobertoS (Tue 07-Feb-12 01:16:29)