General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


  Print Thread
Anonymous
(Unregistered)Thu 23-Feb-12 11:23:48
Print Post

Broadband - phone line interaction


[link to this post]
 
Can broadband and phone line signals interact at the exchange?
I am getting frequent disconnects on BB and slower speed, also noise on the phone line. Disconnecting the router stops the phone noise. This occurs even when using only the BT master socket and happens with 2 different routers and several microfilters.
Ken Joy
Standard User Zarjaz
(knowledge is power) Thu 23-Feb-12 11:39:24
Print Post

Re: Broadband - phone line interaction


[re: Anonymous] [link to this post]
 
Very occasionally there can be a fault on the splitter card in the exchange. The more likely reason for your fault would be an HR (high resistance) fault on your line. You say you tested at the master socket, was this in the test point revealed by removing the sockets lower half ?

If so, then it's time to contact your broadband ISP, they will tell the line tests OK (most likely) and threaten with charges, but if you have done the above, then the engineer will clear the fault, you won't be charged, and all will be well again.

Good luck.

Administrator MrSaffron
(staff) Thu 23-Feb-12 12:20:34
Print Post

Re: Broadband - phone line interaction


[re: Anonymous] [link to this post]
 
Master socket, or the test socket you get to by removing faceplate, at which point your extensions in the property should cease to function.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Anonymous
(Unregistered)Thu 23-Feb-12 17:10:24
Print Post

Re: Broadband - phone line interaction


[re: Zarjaz] [link to this post]
 
Sorry not to be specific, yes the router was plugged into the test socket after removing the plate. Thanks for your help.
Ken Joy
  Print Thread

Jump to