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Anonymous
(Unregistered)Fri 06-Apr-12 14:15:01
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Internet disconnecting regularly?


[link to this post]
 
Hi, so we joined O2 about a week ago. For that week the internet seemed to work fine, so my family tells me. I was in France so I wasn't using it.
Yesterday I came back to England and the internet regularly started to disconnect.
After about 2-3 hours it would disconnect and take about 3-5 minutes to work again.

Here are some of my router stats, if you need more please tell me how to get to them:
DSL Connection

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Uptime: 0 days, 0:11:15

Bandwidth (Up/Down) [kbps/kbps]: 1.282 / 6.179

Data Transferred (Sent/Received) [MB/MB]: 8,69 / 18,43
O2_ADSL

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Link Status: Disconnected

Type: PPPoA

Last Error Message: None
O2_ADSL2plus

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Type: IPoE

Uptime: 0 days, 0:11:13

IP Address:

Data Transferred (Sent/Received) [MB/MB]: 2,19 / 5,12



O2_Static

View more...


Link Status: Contacting DHCP server...

Type: IPoE
Information

1. Device
1.1 Product Name : O2 Wireless Box
1.2 Device Name : TG587nv2
1.3 Serial Number : Hover to view ***********
1.4 Software Release : 8.4.3.K.BL
2. ADSL
2.1 DSL Status : Up
2.2 Uptime : 0 days 0 hours 15 mins 1 secs
2.3 Type : ADSL2+ Annex A
2.4 Line Rate (Up / Down) : 1282 Kbps / 6179 Kbps
2.5 Noise Margin (Up / Down) : 7 dB / 10.3 dB
2.6 Attenuation (Up / Down) : 18.2 dB / 33.5 dB
2.7 Power (Up / Down) : 12.2 dBm / 17.6 dBm
Hide details...
3. Internet
3.1 Interface Name : O2_ADSL2plus
3.2 Connection Status : Connected
3.3
4. Wireless
4.1 Wireless Network Name (SSID): O2wirelessFAD1C5
4.2 State : Enabled
4.3 Interop : 802.11b/g/n
4.4 Security Mode : WPA+WPA2
4.5 WPA Key : Hover to view **********
5. Useful Links
5.1 Setup
5.2 Restart
5.3 Reset to Factory Defaults

One thing I noticed is that today morning the internet was working fine until I opened up Modern Warfare 3. Is this weird? Because last week Thursday, the day before I left, when I opened the game it was fine.
Is raising the SN Margin the only way to solve this? Because our speeds are only 5mb, and I don't really want to go any lower.
Also, is 5mb the speed which we should be getting?
Many Thanks,
Standard User yarwell
(sensei) Fri 06-Apr-12 14:22:49
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
6 Meg downstream isn't great for ADSL2+ on a 33dB line, is it the same in the test socket behind the master faceplate ?

The stats showed it had been up for 11 minutes on the connection with the router on for 15 - did you power it off and on ?

http://forums.thinkbroadband.com/beunlimited/t/41095... is worth a read - may explain other things not related to your line

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics

Edited by yarwell (Fri 06-Apr-12 14:25:27)

Anonymous
(Unregistered)Fri 06-Apr-12 17:26:25
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Re: Internet disconnecting regularly?


[re: yarwell] [link to this post]
 
I'm not going to complain about the 6mbs, yeah it's a tad slow but I don't want to go to the effort of the test socket. I'm lazy...

Regarding your link, do you think that could be the problem?
When my internet is working, it works fine, it's just the disconnections that's the problem.

Category:

Recorded Events

Time Message


Jan 1 00:02:06 LOGIN User SuperUser logged in on [HTTP] (from 192.168.1.68)


Jan 1 00:01:47 [CWMP] Transaction succeeded, closing connection.


Jan 1 00:01:47 [CWMP] < Empty Response


Jan 1 00:01:44 [CWMP] > Empty Post


Jan 1 00:01:44 [CWMP] < Inform Response


Jan 1 00:01:43 [CWMP] > Inform (1 BOOT)


Jan 1 00:01:43 [CWMP] Connected to server, starting transaction.


Jan 1 00:01:40 GRP Default destination is routed via gateway 188.222.0.1


Jan 1 00:01:40 DHCC lease ip-address 188.222.6.19 bound to intf O2_ADSL2plus


Jan 1 00:01:40 DHCC IP address 188.222.6.19 (255.255.240.0) set on intf O2_ADSL2plus: ok.


Jan 1 00:01:39 xDSL linestate up (ITU-T G.992.3; downstream: 6874 kbit/s, upstream: 1291 kbit/s; output Power Down: 18.8 dBm, Up: 12.2 dBm; line Attenuation Down: 30.5 dB, Up: 18.3 dB; snr Margin Down: 6.0 dB, Up: 5.7 dB)


Jan 1 00:01:38 [CWMP] Connecting to server retry 0.


Jan 1 00:01:16 xDSL linestate down


Jan 1 00:01:03 DHCS server up


Jan 1 00:01:03 FIREWALL level changed to Standard.


Jan 1 00:01:01 FIREWALL event (1 of 1): deleted rules


Jan 1 00:01:01 FIREWALL event (1 of 1): modified rules


Jan 1 00:01:01 FIREWALL event (1 of 2): created rules


Jan 1 00:00:59 UPnP framework enabled


Jan 1 00:00:59 FIREWALL event (1 of 1): modified rules


Jan 1 00:00:59 FIREWALL event (1 of 1): created rules


Jan 1 00:00:48 UPnP framework disabled


Jan 1 00:00:46 UPnP framework disabled


Jan 1 00:00:44 UPnP framework disabled


Jan 1 00:00:20 KERNEL Warm restart


Apr 6 17:11:17 LOGIN User SuperUser tried to login on [HTTP] (from 192.168.1.68)


Apr 6 17:10:56 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:10:23 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:09:52 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:09:08 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:08:30 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:07:50 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:07:11 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:06:36 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:05:58 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:05:16 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:43 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:01 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:00 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)

That's my router event log. Is there anything there which looks out of place?


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Standard User Zarjaz
(knowledge is power) Fri 06-Apr-12 17:55:32
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
I'm not going to complain about the 6mbs, yeah it's a tad slow but I don't want to go to the effort of the test socket. I'm lazy...

Then there is no point. confused

Testing in the test jack of the NTE would have proved whether the fault you are complaining of, is down to your internal wiring/set up, and allowed folk to tell you what sync rate you should have been getting downstream.

Anonymous
(Unregistered)Fri 06-Apr-12 18:14:38
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Re: Internet disconnecting regularly?


[re: Zarjaz] [link to this post]
 
Sorry, worded it badly.

It's not slow speeds I'm concerned about, it's the disconnections.
Standard User b4dger
(knowledge is power) Fri 06-Apr-12 18:21:57
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
Have you tried the TEST SOCKET in case your internal wiring or equipment is effecting things? wink

Standard User yarwell
(sensei) Fri 06-Apr-12 18:38:34
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
you haven't told us enough about these "disconnections" - you seem to have restarted the router a short while before posting each time.

Does the DSL line resync - watch the lights - or is the router rebooting itself, or do you lose internet traffic and reboot it, or...........


If you're too lazy to see how the stats change in the test socket I'm not sure I'm motivated enough to guess what might be wrong without adequate information smile

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User yarwell
(sensei) Fri 06-Apr-12 18:40:26
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
Jan 1 00:00:20 KERNEL Warm restart

Apr 6 17:11:17 LOGIN User SuperUser tried to login on [HTTP] (from 192.168.1.68)


did you restart it ?

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User IanBB
(learned) Fri 06-Apr-12 18:44:03
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Re: Internet disconnecting regularly?


[re: Anonymous] [link to this post]
 
Cross posted in the O2 forum

http://community.o2.co.uk/t5/Home-Broadband-Home-Pho...
Anonymous
(Unregistered)Fri 06-Apr-12 18:56:18
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Re: Internet disconnecting regularly?


[re: IanBB] [link to this post]
 
Which light is the DSL light?

And yeah, I know I'm too lazy to check out the test socket, but I just came back from France and was expecting to relax, not to go around unscrewing faceplates and such
>_<

I'll probably get round to the test socket within 1-2 days, but not now, sorry.
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