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Standard User Aaron_01
(member) Mon 09-Apr-12 13:04:19
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Moving Home - best course of action for broadband?


[link to this post]
 
I will be moving home in about 2 weeks, and should have a confirmed moving date next week. What would be the best course of action for minimal downtime of broadband? I've read about doing a Simultaneous Provide but that looks like a lot of hassle.

The plan is to phone BT once my moving date is confirmed, and ask them to cancel our current line and activate the new line for phone and ADSL (confirmation needed on ADSL). I'm moving into a new housing estate - new house has phone line fitted already (judging by the installed phone socket I saw) and the house has never been lived in.

When should I expect my new number to be given after calling BT? I would then place a new broadband order at my ISP immediately via IDNet's website once I have the number, and then cancel my current ADSL package. I don't mind losing website/email, as I do not use them.

I suppose my question is, how long will it take for BT to activate the line? And how long does it take for an ISP to connect me? If I go with the plan I've written above.

Cheers

IDNet Home Max 4.0Mbps
BT 2700HGV v6

Edited by Aaron_01 (Mon 09-Apr-12 13:05:22)

Administrator MrSaffron
(staff) Mon 09-Apr-12 13:22:57
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Re: Moving Home - best course of action for broadband?


[re: Aaron_01] [link to this post]
 
Sim provide and the Linked Order Reference number is the official way

The new number cannot be used for starting an ADSL order until the line is actually active. Use of the LORN bypasses this

How long, varies from a few days to two weeks.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User yarwell
(sensei) Mon 09-Apr-12 13:35:25
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Re: Moving Home - best course of action for broadband?


[re: Aaron_01] [link to this post]
 
IDNet do phone packages inc line rental so you could do the whole simultaneous provide with them.

Otherwise you have the guaranteed delay before you can order broadband.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics


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Standard User RobertoS
(sensei) Mon 09-Apr-12 13:49:40
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Re: Moving Home - best course of action for broadband?


[re: yarwell] [link to this post]
 
SIM provide can be multi-supplier. That's the whole point. And it should all happen on the same day.

OK, that can fail, but so can a SIM provide with a single supplier.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Aaron_01
(member) Mon 09-Apr-12 14:10:49
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Re: Moving Home - best course of action for broadband?


[re: RobertoS] [link to this post]
 
Thanks for the replies, have spoken with dad and he's OK with having line rental with IDNet.

Is filling in the form http://www.idnet.net/contact/placehomephoneorderonli... all I need to do for getting it ready by moving date?

It does ask for a phone line install address, but I think it already has a line fitted, trouble is, the other sign up forms ask for telephone number which I do not know, Persimmon Homes have not given us one. I just want to avoid unnecessary installation charges when an installation isn't needed.

Thanks smile

IDNet Home Max 4.0Mbps
BT 2700HGV v6
Administrator MrSaffron
(staff) Mon 09-Apr-12 14:17:21
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Re: Moving Home - best course of action for broadband?


[re: Aaron_01] [link to this post]
 
Persimmon cannot give you a number as one will NEVER have been assigned to the line, which is probably not connected to anything at the cabinet or exchange yet.

You need to talk to IDNet to ensure they do this as a Sim provide

You will get charged an install fee, the size of which varies, and this pays for BT time in getting the phone liine to the property

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User yarwell
(sensei) Mon 09-Apr-12 16:48:37
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Re: Moving Home - best course of action for broadband?


[re: RobertoS] [link to this post]
 
SIM provide can be multi-supplier


I know.

But as IDNet do sensible phone services the scope for timing errors is reduced if it's one outfit doing it.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User RobertoS
(sensei) Mon 09-Apr-12 21:23:45
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Re: Moving Home - best course of action for broadband?


[re: yarwell] [link to this post]
 
True smile. In a way I was trying to make it clear to the OP that they don't have to do it that way. I'm sure now they are absolutely clear.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Aaron_01
(member) Thu 12-Apr-12 11:24:41
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Re: Moving Home - best course of action for broadband?


[re: RobertoS] [link to this post]
 
Just read today that BT only allow FTTC on their own line rental, does this mean I'm going to have to switch line rental again from IDNet to BT in 2 months time when our exchange gets FTTC?

My Broadband Speed Test
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 12-Apr-12 13:08:35
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Re: Moving Home - best course of action for broadband?


[re: Aaron_01] [link to this post]
 
IDNet do FTTC, as do other ISPs; they just don't do Infinity which is BT's trade name for it.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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