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Standard User Morgi27
(newbie) Wed 11-Apr-12 19:07:02
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Aol said my routers won't work


[link to this post]
 
I had a wired router bt voyager 190 adsl and a belkin router wireless both worked fine and then
Yesterday they both suddenly wouldn't connect to aol no adsl light! I contacted aol
Tech support they said my routers will no longer work with aol,both have been fine for last 3 years
Is this correct? Has I have had to order a new router from them
Cheers I'm a new member
Anonymous
(Unregistered)Wed 11-Apr-12 20:22:46
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Re: Aol said my routers won't work


[re: Morgi27] [link to this post]
 
In reply to a post by Morgi27:
I had a wired router bt voyager 190 adsl ... wouldn't connect to aol no adsl light!

The BT Voyager 190 is more 'helpful' than you may be aware of.

Power off the Voyager 190 and your PC.
Disconnect the Voyager 190 from the telephone line.
Connect your PC directly (no intermediate routers) to the Voyager with an Ethernet cable.
Power on your PC and the Voyager 190.
Using your preferred web browser, connect to http://192.168.0.1/ (no login details required).
The web page will automatically update every 20 seconds (or less) and show your connection/line stats, but you're line is not currently connected.
Connect the Voyager 190 to the telephone line.

Post the line stats.
Standard User Deadbeat
(knowledge is power) Wed 11-Apr-12 21:19:32
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Re: Aol said my routers won't work


[re: Morgi27] [link to this post]
 
The 190 is ADSL2+ capable so it should be fine.
Full specs can be found here.


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Standard User Morgi27
(newbie) Wed 11-Apr-12 21:48:38
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Re: Aol said my routers won't work


[re: Anonymous] [link to this post]
 
I did the test on the bt router like you said it didnt come up with any figures
It said "BBLINEDOWN" so is this a line fault with bt and nothing to do with aol
Or the routers??
Cheers
Administrator MrSaffron
(staff) Wed 11-Apr-12 21:58:05
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Re: Aol said my routers won't work


[re: Morgi27] [link to this post]
 
It is possible there is a fault with the line, tried taking the routers to another property that runs ADSL2+ and see if you get an ADSL light

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Thu 12-Apr-12 21:16:17
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Re: Aol said my routers won't work


[re: Morgi27] [link to this post]
 
Are you saying you have ordered a new router from them? How much did they charge?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User Morgi27
(newbie) Fri 13-Apr-12 09:00:41
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Re: Aol said my routers won't work


[re: RobertoS] [link to this post]
 
Yes theysaid that both my routers no longer work with aol all of a sudden both stopped working so I had to order a new router netgear for £10, still don't really know if it's gonna work,if it dosent I will be back onto them and bt!
Cheers
Standard User RobertoS
(sensei) Fri 13-Apr-12 09:05:19
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Re: Aol said my routers won't work


[re: Morgi27] [link to this post]
 
Well it sounds unlikely, but at least they didn't rip you off with a silly price. Let us know how it goes.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Administrator MrSaffron
(staff) Fri 13-Apr-12 09:37:04
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Re: Aol said my routers won't work


[re: RobertoS] [link to this post]
 
Also nothing to do with BT if the telephone is working. The broadband not working is something for AOL to resolve, now they may dispatch a BT/Openreach engineer to your property, but that is for AOL to arrange NOT YOU.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Morgi27
(newbie) Sat 14-Apr-12 17:32:05
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Re: Aol said my routers won't work


[re: MrSaffron] [link to this post]
 
Update on events! I received new router today from aol, fixed it up and still no
Adsl Internet light! So phoned bt and they did a line check said it was fine, so phoned aol
After lots of messing about got them to give me a call back! When they phoned back they did another check on the line and apparently there is a fault outside my house and it should be resolved in 72 hrs!!
What the hell that first idiot on aol was talking bout when he said my routers no longer will work on aol, it seems it's a line fault not routers!!!
Will see what happens in next few days
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