Is it worth putting in a complaint to them do you think or are they just going to be shifty about things? Fact of the matter is that during peak times latency is terrible. I'm getting anywhere between 18 ms - 380 ms to bbc.co.uk. Online gaming is impossible. I even have to often reload pages as they stop loading before they even complete!
Any thoughts? Complaint to Ofcom or trading standards even? Unfortunately the DSL choices in my area are nill unless I can be content with 1.5 meg.