My Mother-in-Law switched phone and broadband over from Talktalk to Plusnet last week and everything was fine until today when the phone stopped working. Apparently there is no dial tone and lots of crackling BUT the broadband is still working.
I spoke to plusnet who have ordered an engineer for wednesday but I am concerned that she may be charged if the problem is with her own equipment. Apart from the obvious, which would be to try a different phone, is there anything else she could check. And does the fact that the broadband is still working suggest the line is ok.