His phone line is with BT, this was moved on the 28 February, and he could now make and receive calls.
His broadband, which is with Plus Net was scheduled to move on the 29 February, but it did not work, after waiting a day or so as advised I suggested he checked his line (he always uses his mobile) and it was dead, no dial tone.
He then realised he'd seen a BT engineer up his distribution pole the day before. He contacted BT and they came out to investigate the fault. The engineer confirmed his line had been physically disconnected on the pole, and said that he was now on a Dacs.
Ever since then we've been in a battle with Plus Net, and they in turn with BT to get the Dacs removed, apparently there were no spare lines.
The Dacs has now apparently been removed, but it still does not work, and today he was supposed to have an engineer visit, but needless to say said engineer never arrived.
Now I'm 100% certain there is no fault in the house unless it's the NTE5 - we've tested the router in the test point, and I've tested the router at my house, so I know the routers OK
When the router is plugged in there is a noise on the line, best described as tick, tick, tick, ssssh, then it repeats. Unplug the router and the lines crystal clear.
This noise has been there ever since the line was reconnected, I've uploaded a recording to http://www.manser.plus.com/Various/Noise_on_line.mp3
Would anybody recognise this as a sign that a Dacs is still fitted?
I'm going to fire off an email to Ian Livingston tomorrow, as this saga is getting ridiculous, especially as it was BT OR that caused the problem in the first place, I suspect the engineer unknowingly nicked his line, it had been dormant/unused for months until the day before it was disconnected.
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Edited by R0NSKI (Tue 24-Apr-12 22:53:21)