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Anonymous
(Unregistered)Sun 06-May-12 18:28:55
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Tesco unlimited broadband breaking ASA rules ?


[link to this post]
 
Just looking at the Tesco broadband unlimited product

http://www.tescobroadband.com/tesco-broadband/broadb...

there fup states

"2. If the customer does not modify their usage but continues to exceed the FUL for a further two consecutive months, we will suspend or terminate the customerís service."

As far as i was aware as of the 1st of April if you sell an unlimited product you can no longer suspend or cut a customer off
Administrator MrSaffron
(staff) Sun 06-May-12 18:34:10
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Re: Tesco unlimited broadband breaking ASA rules ?


[re: Anonymous] [link to this post]
 
best thing you can do then is report it to the ASA

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Anonymous
(Unregistered)Sun 06-May-12 18:36:38
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Re: Tesco unlimited broadband breaking ASA rules ?


[re: MrSaffron] [link to this post]
 
before i do can anyone confirm if my assumptions are correct smile


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Standard User XRaySpeX
(eat-sleep-adslguide) Sun 06-May-12 19:14:49
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Re: Tesco unlimited broadband breaking ASA rules ? - EDITED


[re: Anonymous] [link to this post]
 
Criteria for the use of an "unlimited¨ claim

"Unlimited¨ claims are likely to be acceptable provided that:

- The legitimate user incurs no additional charge or suspension of service as a consequence of exceeding any usage threshold associated with an FUP, traffic management policy or the like;


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Sun 06-May-12 22:33:46)

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