New line, good downstream reported but 0.32mb connection.

WIth BT

Line state: Connected
Connection time: 0 days, 05:04:12
Downstream: 19.59 Mbps
Upstream: 1.176 Mbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.0 dB / 6.2 dB
Line attenuation (Down/Up): 7.9 dB / 4.1 dB
Output power (Down/Up): 20.0 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 3 / 1

Can you link to any test results?

What does www.speedtester.bt.com report exactly?

Best Effort Test: -provides background information.

Download Speed
0.29 Mbps

0 Mbps 21 Mbps
Max Achievable Speed

Download speedachieved during the test was - 0.29 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.81 Mbps

2. Upstream Test: -provides background information.

Upload Speed
0.98 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

IP Profile is correct for sync.

Is the speed the same at off-peak times? Has the provider got anything to say?