Simple question really. If BT need to replace a telegraph pole, would they normally inform the customers connected to it before disconnecting them?
My wife rang me to say we had lost broadband and phone today. She then noticed the dropwire hanging down in our back yard and the old pole being removed and replaced. It's about 10M further down the lane than our house.
Overall we had no service for most of the day. I don't mind the downtime if a repair is needed, but to disconnect perfectly functioning lines to replace a pole and not inform anyone was a surprise. Surely these things take time to plan, some of which should include popping a leaflet through the door of the maybe 60 homes connected (directly or indirectly) to that pole.
Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre due June 2012!