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Standard User Kr1s69
(knowledge is power) Thu 14-Jun-12 20:20:04
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BT Pole replacement - Notifying Customers?


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Hi,

Simple question really. If BT need to replace a telegraph pole, would they normally inform the customers connected to it before disconnecting them?

My wife rang me to say we had lost broadband and phone today. She then noticed the dropwire hanging down in our back yard and the old pole being removed and replaced. It's about 10M further down the lane than our house.

Overall we had no service for most of the day. I don't mind the downtime if a repair is needed, but to disconnect perfectly functioning lines to replace a pole and not inform anyone was a surprise. Surely these things take time to plan, some of which should include popping a leaflet through the door of the maybe 60 homes connected (directly or indirectly) to that pole.

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre due June 2012!
Standard User FRS_Plunderer
(experienced) Thu 14-Jun-12 21:14:59
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Re: BT Pole replacement - Notifying Customers?


[re: Kr1s69] [link to this post]
 
nope.

My Broadband Speed Test
Standard User dandnsmith
(experienced) Sun 17-Jun-12 10:46:07
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Re: BT Pole replacement - Notifying Customers?


[re: Kr1s69] [link to this post]
 
When our pole was replaced, several years ago, Openreach notified all those serviced by the pole of the date when it would happen

Derek


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Standard User greenglide
(committed) Sun 17-Jun-12 12:55:58
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Re: BT Pole replacement - Notifying Customers?


[re: Kr1s69] [link to this post]
 
But the upside is that you should have a nice new drop wire and potentially new pairs to the PCP just ready for FTTC!

Ex <n>ildram , been to SKY MAX - 15,225 Download
BE Unlimited - 21,000 Download 1,200 Upload ON THE LINE THAT SKY COULD ONLY PROVIDE 15,255 DOWN AND 800 UP ON!!!,
Moved house, now BE Unlimited 6,500 Down, 1Mb/s up - gutted!
FTTC Cab installation commenced 12th April - expect full 80 / 20 - bye bye BE, hello BT Infinity soon!
Standard User 5km
(knowledge is power) Sun 17-Jun-12 13:04:23
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Re: BT Pole replacement - Notifying Customers?


[re: Kr1s69] [link to this post]
 
They don't always need to disconnect the line just to replace the pole.

It would be BT Openreach doing the work (or a contractor) but it's up to your ISP to notify you, OR don't deal directly with the general public.

You could look on roadworks.org to to see when work is being done.

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User RobertoS
(sensei) Sun 17-Jun-12 13:18:48
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Re: BT Pole replacement - Notifying Customers?


[re: 5km] [link to this post]
 
I think it would be regarded as a phone job, so your line rental company's responsibility. Nothing to do with ISPs.

My broadband basic info/help site - www.robertos.me.uk
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Standard User 5km
(knowledge is power) Sun 17-Jun-12 13:22:24
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Re: BT Pole replacement - Notifying Customers?


[re: RobertoS] [link to this post]
 
Point taken. Yes the phone line provider, which could be the same company as the broadband provider.

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User btbert
(member) Sun 17-Jun-12 16:39:27
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Re: BT Pole replacement - Notifying Customers?


[re: greenglide] [link to this post]
 
"and potentially new pairs to the PCP just ready for FTTC! "

Sorry but dream on

these comments are my own and in no way represent any company that i may or may not be linked too.
Standard User Kr1s69
(knowledge is power) Sun 17-Jun-12 17:28:35
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Re: BT Pole replacement - Notifying Customers?


[re: greenglide] [link to this post]
 
Hi,

Unfortunately no new drop wire, though the cable from the cab could have been replaced i can't tell as its underground. No improvement in ADSL2 performance though.

The line is with Sky but line rental is wholesale line rental rather than LLU.

Whilst i understand why its the line rental providers job to notify each of their respective customers; it would have been much easier to drop a leaflet through each door a day or two before hand. Similar to what you would get from your water company or electricity company.

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre due June 2012!
Standard User Zarjaz
(knowledge is power) Sun 17-Jun-12 17:46:38
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Re: BT Pole replacement - Notifying Customers?


[re: btbert] [link to this post]
 
gringringrin

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