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Anonymous
(Unregistered)Wed 20-Jun-12 12:23:19
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Newbie. Slow broadband. These are my router stats???


[link to this post]
 
Hi. I have a very slow broadband speed. Its virtually unuseable. Router is plugged in with a filter to main socket. I have tried the following so far

Left router pkugged in to test socket for several days - no change
Checked socket. It has a bt open reach socket logo. I think this is the one that eans an iplste wouldnt make a difference. Is this correct?.

Here are router stats, but i dont understand what they mean at all

System Up Time: 3:10:44
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 66587 89103 0 10739548 105421336 3:09:56
LAN Down 0 0 0 0 0 3:10:44
WLAN Up 106603 84076 0 109367684 13199155 3:10:22
ADSL Link Downstream Upstream
Connection Speed 378 kbps 252 kbps
Line Attenuation 64.5 dB 37.0 dB
Noise Margin 6.3 dB 15.9 dB

Many thanks

Ang
Anonymous
(Unregistered)Wed 20-Jun-12 12:25:05
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Re: Newbie. Slow broadband. These are my router stats???


[re: Anonymous] [link to this post]
 
Sorry meant iplate not ipiste!!!

Stupid autocorrect!!

Ang
Administrator MrSaffron
(staff) Wed 20-Jun-12 12:50:19
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Re: Newbie. Slow broadband. These are my router stats???


[re: Anonymous] [link to this post]
 
At a guess your line is over 7km long, i.e. you are a long way from the phone exchange.

Getting any broadband at all with the attenuation figures you have is pretty astounding. Which broadband provider is this iwth? As there is plenty of spare noise margin for the upstream, but it appears to be being held back, at a guess possibly Sky.

if that is correct, you might get more if you ask them to switch you to their Gamer Profile in their DLM system.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Anonymous
(Unregistered)Wed 20-Jun-12 13:14:19
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Re: Newbie. Slow broadband. These are my router stats???


[re: MrSaffron] [link to this post]
 
I know i am about 3 km from the exchange by road. The sam knows website says it 3.28km. I have asked my neigbour diwn the lane and they get about 1.2mbs

Ang
Anonymous
(Unregistered)Wed 20-Jun-12 13:15:24
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Re: Newbie. Slow broadband. These are my router stats???


[re: Anonymous] [link to this post]
 
And yes its sky

Ang
Administrator MrSaffron
(staff) Wed 20-Jun-12 13:40:24
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Re: Newbie. Slow broadband. These are my router stats???


[re: Anonymous] [link to this post]
 
In which case get them to change you to the Gamer profile, it may boost speeds a little.

The Sky DLM favours stability over raw speed, Gamer profile generally gives the best speeds.

The 3.28km is a straightline, and phone lines do not always go what seems the logical route today, as in the 100 years of the network existing, communities have changed shape drastically

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Anonymous
(Unregistered)Wed 20-Jun-12 14:07:57
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Re: Newbie. Slow broadband. These are my router stats???


[re: MrSaffron] [link to this post]
 
Thanks, i will ask them

Ang
Standard User MHC
(legend) Wed 20-Jun-12 14:31:11
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Re: Newbie. Slow broadband. These are my router stats???


[re: Anonymous] [link to this post]
 
Look at the route your line takes from entering the house to the master socket. Are then any electrical devices, fridge, TV, boiler, HIFi &c close to the cable?

Moving anything electrically noisy away from the line might get you a little extra noise marging and even 0.5 dB will give you a speed improvement.

Which modem are you using? There are some, such as the 2wire2700s which are good on long lines and again changing modem/router might gain an extra 0.5 dB which will translate to a speed improvement.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User ogola
(newbie) Wed 20-Jun-12 14:38:49
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Re: Newbie. Slow broadband. These are my router stats??? *DELETED*


[re: Anonymous] [link to this post]
 
Post deleted by Sadoldman
Moderator Sadoldman
(moderator) Wed 20-Jun-12 15:41:25
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Re: Newbie. Slow broadband. These are my router stats??? *D


[re: ogola] [link to this post]
 
Please do not promote a help line that charges £1.53 a minute.

Sky internet members should know that there is no charge to ring Sky.

Sadoldman

Just a tad sad..a wee bit old...wink

don@thinkbroadband.com
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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