General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User arfster
(knowledge is power) Fri 29-Jun-12 15:49:27
Print Post

Crossed lines


[link to this post]
 
Broadband went down yesterday, came back at 1mbit/34kbit (normally 15mbit/1mbit), and is basically unusably slow - sometimes minutes to load a page.

Quick 17070 revealed it was speaking two numbers at the same time, and on incoming calls I get a dialtone ringing over the caller.

Have reported to BT yesterday, but they say next Tuesday to fix? Seems a bit ridiculous to have phone and broadband out of commission for so long, just because somebody connected a wire to the wrong port. Or is there more to it than that?
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 29-Jun-12 17:12:40
Print Post

Re: Crossed lines *DELETED*


[re: arfster] [link to this post]
 
Post deleted by XRaySpeX
Administrator MrSaffron
(staff) Fri 29-Jun-12 17:24:33
Print Post

Re: Crossed lines


[re: arfster] [link to this post]
 
Wrong port, or could be damage due to weather and a myriad of other things.

Standard response is four days for telephone, unless you pay extra for faster response times. In an area recently flooded it may fix itself once the green cabinet is dried out.

BTW for consumers, they dont count Saturday and Sunday as working days.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User arfster
(knowledge is power) Fri 29-Jun-12 17:35:46
Print Post

Re: Crossed lines


[re: MrSaffron] [link to this post]
 
Thanks, oh well. Kinda fortunate 3G is pretty good here now, rigged up the mobile broadband instead.


If it helps with diagnosing it, when I dial from landline to my mobile, I get a ringing sound, and at the same time it goes to the answer machine.

Meanwhile, on the mobile it gives my correct number ..... then tells me I have a missed call from another number smile Oddly, it's a dialling code for an area a bit south of me, which is going to be a different cabinet I think.
Standard User tommy45
(knowledge is power) Fri 29-Jun-12 17:49:28
Print Post

Re: Crossed lines


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Wrong port, or could be damage due to weather and a myriad of other things.

Standard response is four days for telephone, unless you pay extra for faster response times. In an area recently flooded it may fix itself once the green cabinet is dried out.

BTW for consumers, they dont count Saturday and Sunday as working days.
They work on a Saturday. i had an engineer visit on a Saturday for a fault that i reported earlier in that week , i don't pay any extra either, so going by that Saturdays should count, it's probably a case of how busy they are at any given time,
or they have recently changed so now Saturdays are included /counted as a working day

Edited by tommy45 (Fri 29-Jun-12 17:52:23)

Anonymous
(Unregistered)Fri 29-Jun-12 17:55:36
Print Post

Re: Crossed lines


[re: tommy45] [link to this post]
 
Engineers are being forced in on compulsory overtime (ie six day weeks) for the next 12 weeks so everyday will have a huge amount of cover, lead times will start to reduce and you may get a visit far sooner than what you are quoted (provided not appointed)
Standard User b4dger
(knowledge is power) Fri 29-Jun-12 18:09:55
Print Post

Re: Crossed lines


[re: arfster] [link to this post]
 
In reply to a post by arfster:
Have reported to BT yesterday, but they say next Tuesday to fix?
Sounds like a result to me! OFTEN they report "no fault found"! smile

Standard User Zarjaz
(knowledge is power) Fri 29-Jun-12 19:31:33
Print Post

Re: Crossed lines


[re: arfster] [link to this post]
 
First guess, an exchange or possibly cab fault.

Depends where you are in the country, if up north, they are snowed under, and you might have to wait. Down south, pretty much on top of the work stack.

Standard User partial
(regular) Fri 29-Jun-12 20:46:04
Print Post

Re: Crossed lines


[re: b4dger] [link to this post]
 
They won't FNF this, its a A to A or B to B contact and will show up on the line tester.
Standard User MHC
(legend) Sat 30-Jun-12 00:31:36
Print Post

Re: Crossed lines


[re: tommy45] [link to this post]
 
Only Monday to Friday count in the response times. Saturdays are only worked when necessary and are not a standard working day.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to