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Standard User professor973
(regular) Wed 04-Jul-12 17:39:58
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Openreach Contact


[link to this post]
 
The dust has now settled over my damaged drop-wire outside my back door. But I had a problem, in that B.T. recognised my calls were not with them and cut me off before I could discuss a repair. My ISP was less than helpful.
I have just come across a page where direct contact with Openreach can be made for repairs, including overhead cables.
I could not find an area that really fitted the subject so posted here, possibly the mods can put the link somewhere easily found by others.
http://bt.custhelp.com/app/answers/detail/a_id/9196/...

Zen Business Talk - Freeola Family Perfect!
Administrator MrSaffron
(staff) Wed 04-Jul-12 17:45:29
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Re: Openreach Contact


[re: professor973] [link to this post]
 
That is again a page that feeds in via BT Retail, why do you think it is refering to Openreach?

Who are your voice calls with? If the phone is not working it is their responsibility to liase and interface with Openreach, that is why you pay them money each month

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(regular) Wed 04-Jul-12 17:54:06
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Re: Openreach Contact


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
That is again a page that feeds in via BT Retail, why do you think it is refering to Openreach?

Because if you select the 'damage to outside equipment' tick-box at the bottom of the page, up pops an Openreach access option http://www.openreach.co.uk/orpg/home/contactus/tellu... Simples!
I am talking outside damage, not particularly a phone not working. It could be a line down across the road.

Zen Business Talk - Freeola Family Perfect!

Edited by professor973 (Wed 04-Jul-12 17:57:39)


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Standard User MHC
(legend) Wed 04-Jul-12 18:04:55
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Re: Openreach Contact


[re: professor973] [link to this post]
 
That is NOT for reporting faults with your own dropwire - that should go through your voice service supplier and if you use it in that way OR will refer you to your voice supplier.


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M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Wed 04-Jul-12 18:06:47
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Re: Openreach Contact


[re: professor973] [link to this post]
 
Brilliant. That prodded me to report a damaged telephone pole near us smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User professor973
(regular) Wed 04-Jul-12 18:11:44
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Re: Openreach Contact


[re: MHC] [link to this post]
 
In reply to a post by MHC:
That is NOT for reporting faults with your own dropwire - that should go through your voice service supplier and if you use it in that way OR will refer you to your voice supplier.

Yes, I know the official channels, but even if you go full circle it may prompt an ISP do actually do something. Either way we are at the mercy of Openreach whoever we are with, which is enough to drive one to do something silly like un-bundle with TT {:}

Zen Business Talk - Freeola Family Perfect!
Standard User professor973
(regular) Wed 04-Jul-12 18:15:02
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Re: Openreach Contact


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Brilliant. That prodded me to report a damaged telephone pole near us smile.

No probs young man. One for the notebook really I suppose, because if the pole damage knocked out all services, you may be jiggered for reporting it.

Zen Business Talk - Freeola Family Perfect!
Standard User professor973
(regular) Thu 05-Jul-12 06:29:36
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Re: Openreach Contact


[re: professor973] [link to this post]
 
The original link I posted at the start of this thread, was one I found on a B.T. Broadband, Phone and Vision status page:- http://bt.custhelp.com/app/answers/detail/a_id/15036... I have this as a saved browser tab page. It is handy for trying to get to the bottom of problems with a B.T. line regardless of ISP or line supplier.

Zen Business Talk - Freeola Family Perfect!
http://www.dslzoneuk.net/isp_ratings.php

Edited by professor973 (Thu 05-Jul-12 06:30:58)

Administrator MrSaffron
(staff) Thu 05-Jul-12 09:31:17
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Re: Openreach Contact


[re: professor973] [link to this post]
 
http://www.openreach.co.uk/orpg/home/contactus/tellu...

And pay heed to examples it lists.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian72
(knowledge is power) Thu 05-Jul-12 09:32:45
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Re: Openreach Contact


[re: professor973] [link to this post]
 
How would unbundling to TT help? Openreach still provide the line, poles, connection to house, cabinets, etc. It is only at the Exchange that TT take over. In your case being with TT would have been no different for process than any other ISP.
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