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Standard User b4dger
(knowledge is power) Mon 06-Aug-12 11:50:02
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iPlayer diagnostics - Download fine, Streaming no good?


[link to this post]
 
Is anyone able to explain how this works?

My Freeola (via Entanet) connection is currently getting it's normal results when using normal speedtests - just under my 5000 IP Profile. But I get continuous buffering when trying to use the BBC's iPlayer. No problem all weekend so I appreciate it's just the Olympics that must be causing this due to all the extra traffic but I'm confused at the results when checking my connection via the BBC's "iPlayer Diagnostics" www.bbc.co.uk/iplayer/diagnostics

My results can be seen here.

I understand things get sticky on my connection when my IPSC node hits the red but then I see everything slow down not just iPlayer?

Streaming video from non-BBC sources all works fine so it looks like a bottleneck between my ISP and the BBC? I don't think it's a general iPlayer issue as I'm sure I would see lots of others mentioning this.

Administrator MrSaffron
(staff) Mon 06-Aug-12 12:26:05
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
There is the node, and also the peering to where the iPlayer content is served from.

Sounds like it was that.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User thomaswarne01
(regular) Mon 06-Aug-12 12:31:49
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
Hi there,
As you say your normal speeds are fine for your ip profile, do you know how to log in to your router?
because this could be a dns issue, i use opendns and there are different servers i am routed to on the bbc's services than if i use my isp's dns servers, (BT).
If you know how to fiddle around with your router change both your dns servers to
208.67.222.222
208.67.220.220
the reason for the dns change is that many isp's try to serve external content from within their own network to save on data charges accross external pipe's.

if you dont know how to login to your router say so and i will guide you.
Let us know how you get on.
Hope to hear back soon.


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Standard User b4dger
(knowledge is power) Mon 06-Aug-12 12:44:43
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: MrSaffron] [link to this post]
 
Entanet chap picked up my Tweet and is investigating...

Standard User yarwell
(sensei) Mon 06-Aug-12 16:41:57
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
"Accordingly, our diagnostics page performs a total of four tests: The first tests the download speed from our BBC web site servers, the next three tests measure the Flash RTMP streaming speed from each of three major content distribution networks (Akamai, Level3, Limelight) "

http://www.bbc.co.uk/blogs/bbcinternet/2009/04/bbc_i...
(scroll down a lot)

It's testing a specific type of traffic to three locations and giving lower results than a straightforward download, so it's either those three oroutes (big coincidence) or the traffic type that's the issue.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User b4dger
(knowledge is power) Mon 06-Aug-12 17:29:39
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: yarwell] [link to this post]
 
Thanks.

Things looking much healthier for me now.

On a similar theme - The 'live rewind' features on iPlayer and the BBC Olympic Player come and go for me? I'm not seeing them today (on numerous browsers) but they were available over the weekend?

Edited by b4dger (Mon 06-Aug-12 17:34:00)

Standard User yarwell
(sensei) Mon 06-Aug-12 17:45:50
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
On a similar theme - The 'live rewind' features on iPlayer and the BBC Olympic Player come and go for me? I'm not seeing them today (on numerous browsers) but they were available over the weekend?


that pop-up grey bar at the bottom that appears when you mouse over ? It's there now at http://www.bbc.co.uk/sport/olympics/2012/live-video/... for me

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User b4dger
(knowledge is power) Mon 06-Aug-12 17:56:59
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: yarwell] [link to this post]
 
Thanks.
Following that link i'm not able to move back in the 'timeline' the block just jumps back to the right-hand side when I drag it back in time. I also don't get the LIVE link displayed - and the 'extras' link does nothing?

I'll try again later and see if it returns...

Standard User professor973
(member) Mon 06-Aug-12 18:00:35
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
I don't know if it was Freeola/Enta specific problem, but my results were the same this morning and are also now back to normal.
http://img11.imageshack.us/img11/5226/bbctest.jpg

Standard User yarwell
(sensei) Mon 06-Aug-12 18:00:52
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Re: iPlayer diagnostics - Download fine, Streaming no good?


[re: b4dger] [link to this post]
 
'Extras' pops up 3 links to other sport streams, and a news ticker thing across the bottom.

I can drag the timeline left and it rewinds and plays.

www.adobe.com/software/flash/about/ says :
You have version 11,3,31,222 installed

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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