My freind confirms that the three lights are showing green, but still no connection using his laptop!
Only goes green when it's completely and utterly connected. This means the router has internet connection and the sky username and password has been accepted. The router has it's IP etc...
It can go solid orange when sky isn't accepting you onto the network.
When it's not lit what-so-ever it means that there's no internet connection to speak of. So e.g. not connected or line fault.
It looks like an issue with his laptop. Try using a different device and see if it works for starters. E.g. an iPhone etc
ALSO if the routers internet connection fails a message appears saying 'no internet connection has been detected.' or 'error 404'
Edited by ukhardy07 (Tue 07-Aug-12 18:07:42)