I hoping someone can help.
We moved into a new build house last September. As will all new houses, it has a XNTE box rather than a NTE5 master socket. The XNTE is connect to 3 telephone points.
We had a issue with the broadband, and a BT engineer came out to look into this. He mentioned the wrong face place was used on a socket (the face place has telephone points, TV points etc). He said two cable were fitted into one socket (to act as an extension), rather than just one cable.
To cut a long story short, he disconnected the other sockets, and the broadband speed improved from 6mb to 10mb. The electrician came around today, and connected the other sockets back. This cut the speed back down to 6mb.
My question is, should having two other sockets connected to the telephone system cause the speed to drop by half? No phones are connected to the other sockets.
I look forward to all the help!!