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Standard User gwright15
(newbie) Mon 10-Sep-12 14:47:52
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Broadband speed - new house


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I hoping someone can help.

We moved into a new build house last September. As will all new houses, it has a XNTE box rather than a NTE5 master socket. The XNTE is connect to 3 telephone points.

We had a issue with the broadband, and a BT engineer came out to look into this. He mentioned the wrong face place was used on a socket (the face place has telephone points, TV points etc). He said two cable were fitted into one socket (to act as an extension), rather than just one cable.

To cut a long story short, he disconnected the other sockets, and the broadband speed improved from 6mb to 10mb. The electrician came around today, and connected the other sockets back. This cut the speed back down to 6mb.

My question is, should having two other sockets connected to the telephone system cause the speed to drop by half? No phones are connected to the other sockets.

I look forward to all the help!!
Standard User b4dger
(knowledge is power) Mon 10-Sep-12 16:23:24
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Re: Broadband speed - new house


[re: gwright15] [link to this post]
 
Yes - your internal phone wiring can be critical to getting your best ADSL connection. It sounds like the other extensions are introducing interference which is reducing your speeds.

If there are connections on any terminals other than 2 and 5 then try removing them. Terminal 3 for example is the 'ring/bell' wire which can drastically reduce your speed!

Standard User 4M2
(fountain of knowledge) Mon 10-Sep-12 16:39:09
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Re: Broadband speed - new house


[re: gwright15] [link to this post]
 
You may find this thread interesting: http://forums.thinkbroadband.com/technical/f/3557527...


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Standard User gwright15
(newbie) Mon 10-Sep-12 16:59:51
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Re: Broadband speed - new house


[re: b4dger] [link to this post]
 
Thank you. I've discounted the extra wires and the speed has increased to 9.5mb.

Thank you again!
Standard User b4dger
(knowledge is power) Mon 10-Sep-12 17:41:24
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Re: Broadband speed - new house


[re: gwright15] [link to this post]
 
Pleased to have helped smile

Administrator MrSaffron
(staff) Mon 10-Sep-12 17:43:22
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Re: Broadband speed - new house


[re: b4dger] [link to this post]
 
Another reason why electricians are not to be trusted with telephone wiring.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User b4dger
(knowledge is power) Mon 10-Sep-12 17:45:01
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Re: Broadband speed - new house


[re: MrSaffron] [link to this post]
 
My next door neighbour is an electrician - but I wired his ADSL/phones! wink

Standard User MHC
(legend) Mon 10-Sep-12 20:30:44
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Re: Broadband speed - new house


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Another reason why electricians are not to be trusted with telephone wiring.


SOME !


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M H C


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