For Clarification all customers are informed that lines are migrated to TT equipment in the exchange via both the sales scripts and from the Terms and Conditions.
As part of our sales complaince scripts customers are advised that the line is provided via TalkTalk and not BT.
The terms and conditions also refer to this:
General LLU Provisions
How we provide the Services to you
Local Loop Unbundling
1.21 Developments in Network technology (known as Local Loop Unbundling or “LLU”) may enable us to provide fixed line Services to you through our own Network rather than a third party Network. We will let you know when these developments occur. If you have previously agreed to take our LR service we may transfer you to our LLU network but we will still offer the same Services to you as those which you received from us before the transfer
1.22 On the day that we transfer you to our LLU network, you may experience a temporary loss of Service of up to 24 hours. Afterwards, you may also have to re-set your access numbers and/or passwords.
1.23 Unless you have agreed previously to take our Broadband Service, we will seek your express consent before transferring you to our LLU network if you take a broadband service from another provider on the same telephone line at the time of transfer.
1.24 When you have been transferred to our LLU network, you need to be aware that:
1.24.1 you may no longer be able to use some telecommunications services you purchase from other telephone providers, such as indirect access services (whether using the BT 1280 or other indirect access codes);
1.24.2 you will no longer be able to use Broadband or Line Rental Services from other providers. We will not be liable for any charges which may arise as a result of the termination of your contract with your existing providers for those services;
1.24.3 if you want to switch one or more of your services to another telephone provider, we may have to provide your remaining Service(s) through another Network. You accept that you may have to pay additional charges for receiving Services from us in that case.
TalKTalk Online Community Department
TalkTalk, Online Community
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