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Anonymous
(Unregistered)Fri 28-Sep-12 15:41:50
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Cancelling Fibre Order before activation date, charges??


[link to this post]
 
Hi, Just a quick one;

My activation date for a new fibre order is in 6 weeks. I've paid the first months fee + activation fee and signed up for an 18month contract.

If I wanted to cancel the order (which I placed on the website and then confirmed over the phone), would I be able to? And If so would I be entitled to any of the money back i've already paid?

Thanks for your time.
Standard User RobertoS
(sensei) Fri 28-Sep-12 16:02:08
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Re: Cancelling Fibre Order before activation date, charges??


[re: Anonymous] [link to this post]
 
I expect different ISPs have different policies, so we need to know which ISP. Then we can look up what their Terms & Conditions say for you. It's probably covered.

Or, (wow!), you could look there yourself tongue smile.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User b4dger
(knowledge is power) Fri 28-Sep-12 16:02:09
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Re: Cancelling Fibre Order before activation date, charges??


[re: Anonymous] [link to this post]
 
The 'UK distance selling regulations cooling off period' gives you 7 days (I thought this was being increased but can't find a source) if the ISP doesn't allow you to cancel without a charge.

So it may depend on when you placed your order!


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Standard User kwikbreaks
(eat-sleep-adslguide) Sat 29-Sep-12 09:53:42
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Re: Cancelling Fibre Order before activation date, charges??


[re: Anonymous] [link to this post]
 
If it's anything like mine was they won't bother to turn up anyway and then you can cancel.
Standard User Bob_s2
(member) Sat 29-Sep-12 10:07:08
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Re: Cancelling Fibre Order before activation date, charges??


[re: RobertoS] [link to this post]
 
If the line has not been activated it would be covered by the Distant Selling Regulations so he should be able to canel and get his momey back
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