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Standard User Bob_s2
(committed) Thu 04-Oct-12 10:17:09
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BT Move to tackle Increasing Install delays


[link to this post]
 
BT have implimented an emergency measure to deal with the very long delays now occuring.They will now be giving priority to Business installs in some cases. This may lead to increased delays to residential installs



BTOpenreach has announced a new short term process change for ISP customers, which is designed to help cope with the on-going engineer delays (caused by bad weather). The new initiative aims to give certain business customers a faster provision of service (phone and broadband) but only if itís absolutely necessary.
Moderator billford
(moderator) Thu 04-Oct-12 10:28:54
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Re: BT Move to tackle Increasing Install delays


[re: Bob_s2] [link to this post]
 
The missing link.

Bill
bill@thinkbroadband.com __________________Planes and Boats and ... __________________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Thu 04-Oct-12 10:29:09
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Re: BT Move to tackle Increasing Install delays


[re: Bob_s2] [link to this post]
 
Care to share the link - something that is the polite thing to do so people can read more for themselves.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User camieabz
(sensei) Thu 04-Oct-12 10:52:06
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Re: BT Move to tackle Increasing Install delays


[re: MrSaffron] [link to this post]
 
I presume it's this:

http://www.openreach.co.uk/orpg/home/updates/briefin...

~ Camieabz ~

All Connection Data ~ Some plusnet links

mod'er·a'tion n.
Synonyms: temperance, restraint, modesty.
Standard User MHC
(legend) Thu 04-Oct-12 11:06:01
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Re: BT Move to tackle Increasing Install delays


[re: Bob_s2] [link to this post]
 
In reply to a post by Bob_s2:
This may lead to increased delays to residential installs



Where does it say or imply that?


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M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Thu 04-Oct-12 11:10:27
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Re: BT Move to tackle Increasing Install delays


[re: MHC] [link to this post]
 
It doesn't. He doesn't claim it does. He gives his opinion of what will result.

Much as I hate to do it, I agree with him, only I would remove the "may". It is an inevitable result.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Thu 04-Oct-12 11:29:08
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Re: BT Move to tackle Increasing Install delays


[re: camieabz] [link to this post]
 
Oh I knew where it was, has been on desk all morning.

Just polite and being part of the community for the original poster to supply it. I have suspended posting rights for those that consistently do this.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(legend) Thu 04-Oct-12 13:12:12
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Re: BT Move to tackle Increasing Install delays


[re: RobertoS] [link to this post]
 
No, it will be dealt with by getting the Technicians to work overtime at premium rates. A lot of BT Techs work a 9 day fortnight or similar and one I know, because of his role works a 7 day fortnight - 3 days one week then 4 the next.


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M H C


taurus excreta cerebrum vincit
Standard User WWWombat
(experienced) Thu 04-Oct-12 13:42:14
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Re: BT Move to tackle Increasing Install delays


[re: Bob_s2] [link to this post]
 
In reply to a post by Bob_s2:
The new initiative aims to give certain business customers a faster provision of service (phone and broadband)

I assumed they already did this. Isn't one of the perks (of paying more for the business service) a rather better SLA?

And we know Bob likes a good SLA
Standard User RobertoS
(sensei) Thu 04-Oct-12 14:34:38
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Re: BT Move to tackle Increasing Install delays


[re: MHC] [link to this post]
 
In reply to a post by MHC:
No, it will be dealt with by getting the Technicians to work overtime at premium rates.
The service is not charged extra, so how can they afford that?

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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