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Standard User christm3
(newbie) Wed 14-Nov-12 11:25:45
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Serious line problems


[link to this post]
 
Hi everyone,

So for the past 3 months or so I've been having some serious line problems. I am a BT broadband customer and have been for 9 or so years.

The issue:

Every time a call is made in or out the broadband connected drops out for 2-3 minutes and then reconnects. The connected does also drops now and then (4-6 times a day) without the landline phone being used.

I am on ADSL 2+ and am frustrated that my speed is so poor compared to what I should be getting and more importantly that my connection constantly drops.

I have done the quiet line test and no / very very little noise can be heard.

Any ideas?

Thank you
Standard User MHC
(sensei) Wed 14-Nov-12 11:53:20
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Re: Serious line problems


[re: christm3] [link to this post]
 
Firstly check your filters and then check all of your wiring for loose connections, bent pins &c. Once you are sure that is all OK, you can start further diagnosis.


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M H C


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Standard User vivaciti
(knowledge is power) Thu 15-Nov-12 11:56:22
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Re: Serious line problems


[re: christm3] [link to this post]
 
This thing to do is swap out the filters. is the router plugged into the master socket? if so try using the test socket make a test call and if it still drops then you could have a HR fault, but if when plugged into the test socket with a new filter it does not drop, then you could look at a filtered face plate to try to sort the issues out as this will filter all other extensions in the house.

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