Damn - I missed what MrSaffron picked up.
Your line is a pair of wires to the exchange. If one wire is broken anywhere, or detached at a junction, you get the effect you have. The phone needs both wires connected, broadband can work with just one, but very slowly.
If you have reported a phone fault, when that is fixed the broadband will spring back to life. (Though depending on whether you are on ADSL or ADSL2+ there can be a time lag).
No point in reporting the broadband to Newnet at this stage.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
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