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Standard User bobble_bob
(experienced) Wed 19-Dec-12 16:27:14
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Changing landline number


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We may be changing our landline number for a few reasons, and was wondering does this effect broadband at all? Same address, just different number

Cheers
Administrator MrSaffron
(staff) Wed 19-Dec-12 18:16:36
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Re: Changing landline number


[re: bobble_bob] [link to this post]
 
This is old, but believe it still applies

If any of the following changes are made to an End Users PSTN service, the
ADSL service should NOT be ceased:
* Where the customer wants a renumber
* Where the customer wants to change tariff (i.e. between Business and
Residential).
* Where the customer wants to change the Account Holder's name for
reasons of:
* Marriage
* Divorce
* Deed Poll
* Bereavement
* Business Name Change
* Where a Business Customer wishes to change the location of the PSTN
(and ADSL) within the same building (in effect a Shift, but may be a
"different addresses").
* Where the customer requires a change of Billing Address, with a
final bill.
* Where the customer is changing to / from Calls & Access, or from one
Calls & Access provider to another.
In all other circumstances where there is a change to the PSTN service, the
ADSL Service will be ceased.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobble_bob
(experienced) Wed 19-Dec-12 18:49:26
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Re: Changing landline number


[re: MrSaffron] [link to this post]
 
Thanks, so there is no downtime whatsoever during the number change?


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Standard User RobertoS
(sensei) Wed 19-Dec-12 18:55:45
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Re: Changing landline number


[re: bobble_bob] [link to this post]
 
It could depend on the line rental company understanding the reason, which needs to be in that list, and then not messing up by not passing the reason on to Openreach. Who do you pay line rental to?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User Zarjaz
(knowledge is power) Wed 19-Dec-12 18:58:01
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Re: Changing landline number


[re: bobble_bob] [link to this post]
 
There *shouldn't* be, many renumbers can just be done on software. If a renewal of jumper IS required, this should be done between the LIC/conc (where your dial tone appears on the frame) to the ADSL in block, hence no loss of sync.

This said, a recent change on my home account, just a change to my name on the account, from the ex's, caused 10 weeks in total, of grief.

Good luck.

Standard User vivaciti
(knowledge is power) Wed 19-Dec-12 19:05:18
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Re: Changing landline number


[re: bobble_bob] [link to this post]
 
There should be no issue as long as it is just done as a renumber, please remember to let your current ISP know there is a number change before hand so they can check it is being done properly and of course they will need to know the new number.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User bobble_bob
(experienced) Wed 19-Dec-12 19:15:55
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Re: Changing landline number


[re: RobertoS] [link to this post]
 
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