Wasn't too sure where to post this, so sorry if it's in the wrong place...
I've recently tried to switch to EE/Orange for Home Phone & Broadband (as a tmobile customer the discount + a decent sum of cashback made it seem a good deal)
However, my line was due to go active on the 4th (according to the paperwork they sent me, there website, and the person I made the order with over the phone), which never happened... when I spoke to customer services they informed me that my activation date was the 10th, and it had never been the 4th.... so I waited until the 10th... which passed, and on the 14th I contacted EE/Orange again to see what was going on.
They initially informed me that my previous provider wouldn't let the line go, and I needed to contact them, I contacted my current provider (Tesco phone & bb) who told me everything was ready to go on there side, and that the hold up is due to EE/Orange.
So I contacted EE/Orange again, and after a while they ran some tests and informed me that there system was saying that I don't have BT Line, I told them that I do, and it's the only service to the property, but they were having non of it and told me to contact my previous supplier again.
So I contacted Tesco again, and they told me that there tests showed my line as being a BT Committed line.... but on calling EE/Orange for the final time they told me yet again that I don't have a BT Line and would have to pay for an Engineer to install a new line.
I know my line is a genuine BT line, as I paid BT to install the line when I moved into my property 4/5 years ago.
Also surely they wouldn't of taken the order in the first place if I had a non BT line?
Could anyone give me any guidance or are there any checks I can make my self?
Edited by EZTutty (Wed 16-Jan-13 12:56:32)