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Standard User sydney39
(newbie) Wed 20-Feb-13 11:51:57
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Incompatible products on your line


[link to this post]
 
Nightmare moving from Be unlimited to Plusnet Fibre Unlimited. After 3 weeks I am informed that
"Our suppliers have rejected our order as they have advised there are currently incompatible products on your line. Therefore, we kindly request that you contact your current phone and broadband provider to check if they have any special products on the line".
As far as I know I have not got any incompatible products on the line. Was on to BT in New Delhi. Nobody had a clue as to what I was on about. Please help me sort this.
Should Plusnet not be doing this job under Ofcom rules.
Standard User yarwell
(sensei) Wed 20-Feb-13 11:53:22
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Re: Incompatible products on your line


[re: sydney39] [link to this post]
 
the acquiring provider has responsibilities, yes.

Are you using a MAC ? Your Be service could be the "incompatible product"

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User sydney39
(newbie) Wed 20-Feb-13 11:56:11
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Re: Incompatible products on your line


[re: yarwell] [link to this post]
 
I am using a MAC.


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Standard User RobertoS
(sensei) Wed 20-Feb-13 12:05:58
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Re: Incompatible products on your line


[re: sydney39] [link to this post]
 
Who is your line rental with?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 541/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Wed 20-Feb-13 12:08:15
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Re: Incompatible products on your line


[re: sydney39] [link to this post]
 
MAC as in Migration Authorisation Code, not Mac computer?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 541/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User sydney39
(newbie) Wed 20-Feb-13 12:11:11
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Re: Incompatible products on your line


[re: RobertoS] [link to this post]
 
BT, and yes I am using a Migration Authorisation Code.

Edited by sydney39 (Wed 20-Feb-13 12:13:25)

Standard User sydney39
(newbie) Wed 20-Feb-13 12:11:31
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Re: Incompatible products on your line *DELETED*


[re: sydney39] [link to this post]
 
Post deleted by sydney39
Standard User RobertoS
(sensei) Wed 20-Feb-13 12:19:37
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Re: Incompatible products on your line


[re: sydney39] [link to this post]
 
I suggest you post in the Community Forums. There will probably be a fast pickup there by one of the Digital Care Team.

Here is not the ideal place to get Plusnet reps' attention. The Plusnet forum here is reasonable, but the Community forums are best.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 541/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Wed 20-Feb-13 12:20:01)

Standard User sydney39
(newbie) Wed 20-Feb-13 12:36:50
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Re: Incompatible products on your line


[re: RobertoS] [link to this post]
 
Its the digital care team that told me that there are "Incompatible products on your line"
Standard User jrrhoofnest
(newbie) Wed 20-Feb-13 12:59:28
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Re: Incompatible products on your line


[re: sydney39] [link to this post]
 
It's probably DACS.
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