Hopefully their 'scripts' will be better than the one's BT use to deal with ADSL issues!
Still a bit raw after helping an elderly neighbour get back online.
Homehub had no BB light. Same in test socket. I tried a couple of routers in test socket with same results. 2Wire reported 'no ADSL signal'. Voice fine so it looked like ADSL had been ceased.
No choice but to call BT(India) - what a nightmare.
Homehub factory reset on their insistence (I'm explaining that numerous routers fail to find ADSL signal in test socket). Then made to access Homehub GUI and try clicking 'connect' etc.
Switched through to another far way operative.
They tried to repeat all the steps again else said there could be a £99 fee...
He said he could see the line in sync. I said are you sure, can you check again as I have the RJ11 cable in my hand with nothing plugged into a socket!!! He wouldn't answer that one.
Ended up having to tell them just to send an engineer as this was getting silly.
BT spoke to my 88yo neighbour the next day to arrange appointment - and tried to get him to carry out all the tests for a 3rd time! He had trouble understanding the BT chap... I'll stop there.
Engineer turned up a few days later.
No ADSL signal on line - after a long phone conversation ADSL burst into life.
Not a very pleasant experience all round.
I don't think the traditional law firms have much to worry about