Broadband speed

Hi Guys,

If you can help it would be very much appreciated, not very tech though, my download speed is 361kbps and upload speed 328 kbps, adsl line using a speedtouch router with ethernet cable into back of pc. its aol we used to receive speeds at around 1mb perhaps a little more.
We have tried a laptop to see if its the pc and still get the same speed slow, we went through with aol tech to change settings on the router and this made no difference, a bt engineer was called out by aol who found a fault in a man hole just around the corner and he said your speed should be quicker now as it was a battery problem, but i do not know if he checked aol,s software at the exchange.

The speed is no different, now over the last 12 months we have have had bt out around 3 times due to faults on our phone line, could this be causing ther problem, a friend of mine lives about 8 houses away is with aol and has the same router she gets a download speed of around 1.2mb and this speed even at busy times. aol have now escalated it to there senior tech guys, if you kind chaps have any ideas as to what i can do or ask bt to check i would be very happy, getting so fed up, could it be a problem on the line.

Not a battery problem, at least not a battery in how you view one, but just means a poor connection as a result.

The speeds may have improved, and you are waiting on settings to update.

Visit http://speedtest.btwholesale.com/ and run the tests, and click Further Diagnostics for a value called the IP profile, also a second test would be http://www.thinkbroadband.com/speedtest.html and post the results URL it gives e.g. http://www.thinkbroadband.com/speedtest/results.html... which is shown on the results page about half way down.

Finally you can see the connection information for your connection from the speedtouch router follow the instructions

From the web interface try
 
http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 

or
 
From the routers IP address which is usually http://192.168.1.254
 
Broadband Connection >
 DSL Connection >
 Details.
 
Default User Name = Administrator , Password = blank or Serial No from underneath the router
 
Note:-
 Some of the above speedtouch routers may well have problems 
if you try changing the default password and it will appear to lock
you out or give you and error message "HTTP/1.0 401 Authorization Required".
 In actual fact this is an authentication problem within IE7 - try using 
a different browser to change the password.

That have come from http://www.kitz.co.uk/adsl/frogstats.php#43

Download speed 0.31 upload speed 0.32 ping latency 56.63 when i do the other test error telling me to contact ip ?

That might suggest you are on a LLU service.

The actual URL would be useful, as the graphs can help to show if the speed is a nice flat one, or going up/down a lot.

The actual connection data from the router, which will be the attenuation, noise margin and actual connection speeds will allow us to say whether there is scope for you going faster or not.

Hi i hope this is the correct url not very tech im afraid but thanks

http://www.thinkbroadband.com/speedtest/results.html...

Uptime: 0 days, 5:04:32

Modulation: G.992.3 annex A

Bandwidth (Up/Down) [kbps/kbps]: 695 / 397

Data Transferred (Sent/Received) [MB/MB]: 50.48 / 234.65

Output Power (Up/Down) [dBm]: 12.0 / 13.0

Line Attenuation (Up/Down) [dB]: 38.0 / 66.5

SN Margin (Up/Down) [dB]: 12.0 / 8.5

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 10 / 0

FEC Errors (Up/Down): 14,378 / 1,502

CRC Errors (Up/Down): 1,286 / 4

HEC Errors (Up/Down): 3,016 / 2

Mmm not looking good.

Can see that 1 Mbps might have been possible, but you appear to have a fair few errors and the speedtest shows speeds are up and down a lot rather than being slow but steady.

At a guess AOL moved you from the BT Wholesale platform to their LLU platform when triggered the change.

With a 66dB attenuation the line is very long and even with the best combination of ISP and hardware probably only ever going to manage 1Meg to maybe 2 Meg.

Options:
1. Do you have a master socket, if so take the lower faceplate off which will disconnect your extensions and post the ADSL statistics when using that socket.

2. Log into the routers web interface and find the section called Modulation or ADSL mode and select ADSL (G.992.1), this may behave better than ADSL2 which you are using now. It may perform worse, very much a try it and see.

3. Consider trying different ADSL hardware, but you need to know your AOL ADSL username and password for them to work.

4. Change provider in the hope that different exchange hardware might perform a bit kinder on your line.

If the problem is still the wiring in the street pretty much all of the above won't have much effect. Option (2) might have some effect.