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Standard User blackrainbows
(newbie) Sat 13-Apr-13 00:59:50
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BTW Engineer Visit - Advice


[link to this post]
 
Hi there,

Newbie here, I didn't know where to post, so I plumped for this one.

I've just changed to Plusnet fibre from Be and my speed has been low since it was installed. I was estimated 60meg but only get 40meg. The engineer is coming tomorrow and I was wondering if there's anything I should ask him/her to check as I've had to change my plans for this weekend to accommodate this and I want to make it an effective visit. (I'm probably too far from the cabinet, but it doesn't hurt to check right?)

Thanks smile
Standard User RobertoS
(sensei) Sat 13-Apr-13 09:57:17
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Re: BTW Engineer Visit - Advice


[re: blackrainbows] [link to this post]
 
Ring Plusnet and make sure you have been provisioned on the 80/20 product, not 40/10 or 40/2. There was a bug in the ordering system at one stage, and some are still coming through.

What upload speed do you get? If under 2Mbps you are almost certainly on 40/2.

If you are on the wrong product it usually takes about a day for it to get fixed after they put the modification through. With it being the weekend maybe it would be Monday if they trigger it today.

There is a Plusnet forum and a Fibre forum here, and also there are the Plusnet Community forums, where you might find all sorts of useful advice. Posting in this one is fine smile, but if it isn't what I suggest above then the Community ones are probably the best place, but if you want to post here as well then either of the other two is probably better than this one.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Lethe
(fountain of knowledge) Sat 13-Apr-13 11:48:55
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Re: BTW Engineer Visit - Advice


[re: RobertoS] [link to this post]
 
Get some biscuits and put the kettle on!

Nick


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Standard User blackrainbows
(newbie) Sat 13-Apr-13 13:08:14
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Re: BTW Engineer Visit - Advice


[re: Lethe] [link to this post]
 
Thank you Roberto S and Lethe. I already asked plusnet if I was on the wrong profile and they said no. I'll wait for the engineer, they'll be here at 2. Interested to hear what they'll say.
Standard User RobertoS
(sensei) Sat 13-Apr-13 13:50:18
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Re: BTW Engineer Visit - Advice


[re: blackrainbows] [link to this post]
 
Good luck.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User MHC
(sensei) Sat 13-Apr-13 15:56:24
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Re: BTW Engineer Visit - Advice


[re: blackrainbows] [link to this post]
 
In reply to a post by blackrainbows:
Hi there,

Newbie here, I didn't know where to post, so I plumped for this one.

I've just changed to Plusnet fibre from Be and my speed has been low since it was installed. I was estimated 60meg but only get 40meg. The engineer is coming tomorrow and I was wondering if there's anything I should ask him/her to check as I've had to change my plans for this weekend to accommodate this and I want to make it an effective visit. (I'm probably too far from the cabinet, but it doesn't hurt to check right?)

Thanks smile



Sunday appointments? Are you sure?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Lethe
(fountain of knowledge) Sat 13-Apr-13 15:59:34
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Re: BTW Engineer Visit - Advice


[re: MHC] [link to this post]
 
Maybe he is the 'Right Reverend BT engineer'?

Nick wink
Standard User RobertoS
(sensei) Sat 13-Apr-13 17:31:18
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Re: BTW Engineer Visit - Advice


[re: Lethe] [link to this post]
 
Very useful if you can collar him.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Andrue
(knowledge is power) Sat 13-Apr-13 20:17:01
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Re: BTW Engineer Visit - Advice


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Sunday appointments? Are you sure?
I don't know about Sunday appointments but the engineer that visited me last month arrived at 10am on Sunday. He was scheduled for Saturday though.

---
Andrue Cope
Brackley, UK

Just because he could. RIP.
Standard User BatBoy
(legend) Sat 13-Apr-13 20:21:36
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Re: BTW Engineer Visit - Advice


[re: Andrue] [link to this post]
 
I took it to mean 2pm today.


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