Okay this is the problem Iíve been at this address and on ADSL 1 for about 8 years, the first 2 years with entanet isp and BT phone line at 7 sync rate (canít remember the full rate) and download at 6.5Mbs rock solid.
I had a problem where the sync was still 7 but the download was 0.2, it was fixed by moving my copper pair in the street cab.
later i moved to the post office and when i was up and running with them and with the fix, i was syncing at 8128Mbit (448 down) with a rock solid download at 7.1Mbits for almost 5 years.
Connection Speed 8128 Kbps 448 Kbps Line Attenuation 30.6 dB 15.5 dB Noise Margin 10.9 dB 25.0 dB
DSL Connection Rate 8.13 Mbps (DOWN-STREAM), 0.45 Mbps (UP-STREAM) IP Profile 7.15 Mbps.
About 6 months ago, we started to have slowdown, for a few days then back to normal. but 6 weeks ago, the speed dropped right down to between 0.3Mbits - 3.6Mbits, came back to 7.1 for 5 days then dropped again, and is now stuck very low. (syne rate never drops)
the line stats are still the same.
The thing is when i go to a ispís availability checker, it always said your line can do fibre at 48Mbits, or ADSL 1 at 8Mbits, or ADSL 2 at 18Mbits (said this for years)
now they say my line can only do ADSL 2 1Mbit !
We had a engineer out 2 weeks ago, who confirmed it was not our side, and cleaned the wires in the poll junction box that's on our wall. (we have no extensions and itís cats all the way, and the router is arms length from the poll junction box) he confirmed that my router was syncing to the exchange at 8128 and my brass was max for ASDL1.
i did a BT wholesale speed test again and it was still low, he left without looking at the cab or going in to the exchange, saying it might be my isp (itís not as they are giving us full speed top the exchange)
we now have a engineer coming out tomorrow, but what's the point if they donít look at the cab or exchange.
also for most of the time I've had the problem the plusnet exchange status checks has shown 20cn as not working as it should, and about the same time as the speed popped up to full, it went from amber to green on 2cn. itís still on green but is weeks out of date now.
i must get this fixed now as i must move before the 2nd or Sep as i want to stay on BTW.
I've been using computers for 30+ years and setting up peoples Lans and building PCís for years, so i know how to look after my side of the network.
even so itís cost me £100 to prove to my isp that itís not my router or cat6ís, switchís and so on (all new router and cats)
We have loads of pcís with windows and Linux, and have done the new router to socket, and new cat6 to pc only to rule out any home side problem.
What i think...
1) Junction box no cover for years and heavily corroded (bt came out about 2 months ago to fit a line to someone and ignored this because he was on contract)
2) Same old street cab fault
3) BTW have moved us as we are only ADSL1 to make room for ADSL2 or fibre, and are letting ADSL1 die (looks like this with 20CN problems for over 6 months with no fix at all) (That's also what a BT CS sales rep and 1 PO CS lad said too)
4) Faulty hardware at the exchange, but won't do anything as the PO are moving from them in 2 weeks and are letting ADSL1 go.
BTW are saying line only 1meg now, why?
I donít want the pair moving as the copper is good, and we had a max speed
but i need it fixed before i move to a new isp and ADSL2 or fibre, as the new isp will have no record of the line faults or status, and would just say your line is a 1 meg line sorry.
can someone please help me with this
can a mod look into the LCKEN exchange for me. the link i used was http://usertools.plus.net/exchanges
what would get moved if i go ADSL2 or fibre? would the move bypass the cab or exchange fault?
Can the test tool the engineer uses download a file to do a true speed test, or is the speed info just synce rate and so on?
They should have small note book pc's with them
sorry for the book lol, but itís a problem dump
Edited by SE09 (Wed 14-Aug-13 18:58:36)