Hope someone can help with this as it has persisted for almost 3 years on and off and I can't find anyone else with the same problem.
We have BT broadband and live in a rural area so both the line and connection speed are poor. Line is allegedly rated up to 2 mbps, but we usually get around 0.5mb.
We get frequent line problems with a very noisy line, but this is intermittent (at best can go several months without a problem) and BT have never been able to find a fault, just say that the line is old and nothing will really improve until it's replaced, which is probably won't every be.
When we get the noise the broadband connection drops. We can get it back only one way, by dialling a number, usually 1471 so that we can stay connected long enough, usually around 40 seconds, for the broadband to re-connect. This isn't a one-off. It works every time, but only long enough until the line goes noisy again and the connection goes which can be anything from a few minutes to a day.
BT say there is no problem with a broadband connection that can be helped by dialling a number, but this has worked hundreds of times for us. If we don't dial a number the connection stays flashing orange. If we dial a number and stay on the line it comes back to blue - it's not a coincidence.
Currently getting around 0.3mbps again as every time the line has problems the broadband speed drops permanently until BT turn it up again. Best we have ever had on a reasonably steady connection is 0.9mbps. BT did turn it up to 2mb once, but the line couldn't cope.
We have called BT dozens of times in the last 3 years or so and nothing gets done. They don't recognise any problem yet accept there is one.
Everything is the house has been checked (no extensions, router in master socket which has been upgraded so it doesn't need a filter) and replaced so they know it's an external fault, but can't sort it. Now they are threatening to charge over £100 if we call them out again, but we still have a problem. If we had an alternative I'd leave them like a shot, but whoever we use the line is still BT's.
Any thoughts gratefully appreciated.