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Standard User iand
(fountain of knowledge) Thu 03-Oct-13 12:26:01
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Exchange outages


[link to this post]
 
What is the current experience, in terms of outage time for:

* Exchange Fire
* Exchange Power Outage
* Main Fibre fault into exchange - (to the internet / ISP)
* Replacement time for a FTTC cabinet
* Someone digging up the road cutting the FTTC cable to the cabinet
* Someone digging up the telephone line / cutting the telephone cable

Looking for real life examples and time to fix the problem

IanD
Standard User MHC
(sensei) Thu 03-Oct-13 23:05:55
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Re: Exchange outages


[re: iand] [link to this post]
 
The BT time to repair is in most cases very short. However, you cannot speed up the Local Authorities.

We had our lines ripped out when a driver hit the main pole - BT wanted to replace it within 2 or 3 days. The LA tried to force a 13 week lead time.


Similarly when a pile was being driven (without any real care) and 20,000 lines lost BT had some back within hours, others took a couple of weeks.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User iand
(fountain of knowledge) Fri 04-Oct-13 18:56:42
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Re: Exchange outages


[re: MHC] [link to this post]
 
brill. It could be I need to use my "contacts" to understand some of the BT wholesale fix rates

IanD


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Standard User ggremlin
(committed) Fri 04-Oct-13 20:48:46
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Re: Exchange outages


[re: iand] [link to this post]
 
it isn't just exchanges you are dependant on,

see http://forums.thinkbroadband.com/beunlimited/f/42697...

where a 'datacentre' based on an 'industrial estate' had problems. knocking out 3,500 customers for a week.
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