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Standard User virgil7
(newbie) Fri 11-Oct-13 14:03:14
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Problem migrating from Plusnet to ICUK


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I received my MAC key from PlusNet on 23.09.13 and promptly gave it to my new ISP, which was to be ICUK.

ICUK have notified me twice that the migration has failed for some reason.

Leslie Costar of ICUK recommended that I check with my line rental provider (Post Office) whether there are any open orders on my line.

I contacted the Post Office 'support' 2 days ago but they haven't got back to me yet.

Has anyone got any suggestions on this problem (preferably legal!)

I haven't given my MAC to anybuddy else except from ICUK.
Standard User virgil7
(newbie) Sat 12-Oct-13 11:28:53
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
Three days now and STILL no reply from the Post Office 'support'

I phoned their 0845 number yesterday but - gave up after hanging on for one hour.

What a joke hey! - I can't migrate to ICUK because of them for gawd knows what reason.

I would cancel my years line rental con-tract if I could - but lose £120?

Bar stewards!
Standard User RobertoS
(sensei) Sat 12-Oct-13 19:12:17
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
I'm surprised ICUK can't get the actual reason from Openreach.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User virgil7
(newbie) Sat 12-Oct-13 20:56:01
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Re: Problem migrating from Plusnet to ICUK


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I'm surprised ICUK can't get the actual reason from Openreach.


Well, so am I actually, I can't even log into the pobroadband site now but, worse things happen at sea (I hear) and I shall be sending out a couple of those things we used to write, letters I believe they were called wink
Standard User virgil7
(newbie) Sun 13-Oct-13 09:41:59
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
Fools rush in where angels where angels fear to tread

http://www.reviewcentre.com/reviews155298.html
Standard User virgil7
(newbie) Sun 13-Oct-13 10:38:36
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
And ... there's more:

http://www.cable.co.uk/news/post-office-broadband-cu...

Perhaps I should have gorn with TalkTalk to begin with laugh
Standard User RobertoS
(sensei) Sun 13-Oct-13 10:41:15
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
Why do you want to leave PlusNet anyway?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User virgil7
(newbie) Sun 13-Oct-13 10:58:14
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Re: Problem migrating from Plusnet to ICUK


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Why do you want to leave PlusNet anyway?


Time to move on, been with PlusNet for, um, 4 or 5 years now, been with many ISP's o'er the last 12 years.

Zen was/is the best - AOL was the ... ?

It's also a way to start anew - without any junk mail YEEHAW!

I changed my land line number sometime ago and haven't had a single cold call since smile
Standard User kasg
(fountain of knowledge) Sun 13-Oct-13 19:48:45
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Re: Problem migrating from Plusnet to ICUK


[re: virgil7] [link to this post]
 
In reply to a post by virgil7:
Time to move on, been with PlusNet for, um, 4 or 5 years now, been with many ISP's o'er the last 12 years.

That is an exceptionally bad reason for leaving!
In reply to a post by virgil7:
It's also a way to start anew - without any junk mail YEEHAW!

That implies to me that you use an ISP email address, which I think is a bad idea, don't make the same mistake again when and if you change.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Sun 13-Oct-13 19:49:03)

Standard User virgil7
(newbie) Sun 13-Oct-13 20:34:38
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Re: Problem migrating from Plusnet to ICUK


[re: kasg] [link to this post]
 
In reply to a post by kasg:
In reply to a post by virgil7:
Time to move on, been with PlusNet for, um, 4 or 5 years now, been with many ISP's o'er the last 12 years.

That is an exceptionally bad reason for leaving!

Well, there's more to it than that Kevin, my download speed has been a pathetic 1.4Mbps of late, whereas it's usually about 3 - 5 Mbps, hardly Superfast I know but, it's enough for HD YouTube and the iPlayer.
I've had 2 Openreach engineer visits and ya know, one just gets a bit fed up with it all and (in my case) takes drastic action.
I'd still recommend PlusNet to anyone though and, who knows, I may go back to them one day smile

In reply to a post by virgil7:
It's also a way to start anew - without any junk mail YEEHAW!

That implies to me that you use an ISP email address, which I think is a bad idea, don't make the same mistake again when and if you change.

Yes indeedy, I should have got my own domain name years ago!
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