I have moved, but my provider is telling me that someone is camped on my line, what do I do?
The phrase 'camped on the line' is used to describe a situation, where you have moved into a property and took over the telephone line, but the old broadband is still active.
Your broadband provider should wait three days for the tag to clear and place a broadband order after this. If the tag fails to clear then given proof that you have taken over the telephone line they will arrange for the old broadband to be removed.
Is this (the italicised bit) true?
I signed up to Zen ten days ago. They told me there's already someone using the line (I moved into the house about six weeks ago). I have asked them to cease their broadband but they clearly haven't done it yet (it was a contract owned by the previous resident's employer... my guess is that bureaucracy is stopping anything getting done).
Zen claim that there's nothing they can do until they get a MAC, and I assume this is the case for all ISPs.
So can someone simply stop you getting broadband by camping on a line?
Edited by gravelld (Thu 17-Oct-13 13:36:30)