We are having problems with our broadband speed, which used to be 10Mbps + and is now down to around 1Mbps.
We are on BT Business Total Broadband and have tried all the suggested troubleshooting on their site, tried their online chat and was on for nearly an hour while they ran line tests from their end and said we should be getting 14 - 15 Mbps, then took over a PC here and did the wholesale test which said 1 Mbps was all we able to get, and then went on a sales pitch for infinity, but as we are a charity we're not willing to fork out more money unless there is nothing that can be done with our existing broadband.
Anyone have any ideas as to what we could do to get the broadband back to a reasonable speed?
The wholesale test results were:
Download speedachieved during the test was - 1.01 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
We are using a Linksys WAG350N router and we have a separate line for the broadband which is not used for anything else. We have tried a different router (BT hub) but still have the same problem.
QoS Type: UBR
Virtual Circuit 0/38
DSL Upstream Rate: 632 Kbps
DSL Downstream Rate: 1152 Kbps
DSL Noise Margin: 23.4 dB 7.5 dB
DSL Attenuation: 24.5 dB 22.9 dB
DSL Transmit Power: 19.1 dBm 12.3 dBm
Any help anyone can give would be appreciated.