I posed this question to Eclipse + Zen + Xilo, Matt at Xilo was the only one who got back to me so I've decided to go with Xilo.
Plusnet have failed to issue me with a MAC key, don't ask me why because I've never been given a satisfactory answer.
Matt correctly states that I need a MAC key before I can place an order with Xilo for a broadband service (catch-22)
I have terminated my broadband service with Plusnet which takes place on 13.11.13 and then I will be able to order a broadband service from Xilo once my line is clear.
Except I wont be able to do that because I wont have internet access
So, the question is: how do I overcome this stupid problem that has been going on and on and on for far too long
One idea I've had is to access my Plusnet account via pay-as-you-go dial up, is that possible I wonder, has anybuddy done that, can it even be done?
Con-fused of Cornwall.