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Standard User mcurry73
(newbie) Mon 18-Nov-13 17:28:29
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slow connection


[link to this post]
 
hi hoping someone can help me we are experiencing extremely slow connection during peak times ie between 4pm and midnight and sometimes beyond midnight. I've spoken to sky our provider with no great outcome they are putting it down to mearly traffic. A search on our postcode states 7/8 mb connection possible and we are 1.3km from exchange. but during peak time we have seen speeds as low as 0.75mb.
I need advice as to what I can do to improve our speeds and if another provider could do that and if so who do you recommend to do this. the maximum speed available from exchange is only 8mb. thank you for reading this and hope someone can help
Administrator MrSaffron
(staff) Mon 18-Nov-13 17:31:38
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Re: slow connection


[re: mcurry73] [link to this post]
 
Are you on Sky Connect or their llu based service?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Mon 18-Nov-13 17:34:00
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Re: slow connection


[re: mcurry73] [link to this post]
 
Do you know if you are on Sky LLU, or Sky Connect? (Telling us the exchange might make the answer obvious to us). If it's Sky Connect, that has a poor reputation and changing provider would almost certainly improve the peak time speeds.

What speed do you get when things are good?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User mcurry73
(newbie) Mon 18-Nov-13 17:34:19
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Re: slow connection


[re: MrSaffron] [link to this post]
 
we can only have the connect package where and and all piggy backed off bt. We currently paid £17 a month for the worse connection I've ever had.
Standard User mcurry73
(newbie) Mon 18-Nov-13 17:36:51
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Re: slow connection


[re: RobertoS] [link to this post]
 
outside the peak times I've stated we can get between 6-7 mb
Standard User RobertoS
(sensei) Mon 18-Nov-13 17:40:30
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Re: slow connection


[re: mcurry73] [link to this post]
 
Is that £17 for the broadband, and the line is on top of that? Have you any idea how much download allowance you need?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Mon 18-Nov-13 17:41:04)

Standard User RobertoS
(sensei) Mon 18-Nov-13 17:45:12
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Re: slow connection


[re: mcurry73] [link to this post]
 
We could do with knowing the exchange as well, so we can see if there is any info about that being congested at busy times. Sky Connect is known to be dodgy, as I said, but it may not be their fault this time.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User mcurry73
(newbie) Mon 18-Nov-13 17:45:27
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Re: slow connection


[re: RobertoS] [link to this post]
 
yes line rental is £13.84 on top. we use online gaming (ps3) and also lovefilm via ps3.
we all have smart phones 4 in total
Standard User mcurry73
(newbie) Mon 18-Nov-13 17:47:46
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Re: slow connection


[re: RobertoS] [link to this post]
 
the exchange is in piddletrenthide near Dorchester in dorset. under the current traffic light systems they use its classed as green
Standard User mcurry73
(newbie) Mon 18-Nov-13 17:51:05
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Re: slow connection


[re: MrSaffron] [link to this post]
 
sky connect
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