hi hoping someone can help me we are experiencing extremely slow connection during peak times ie between 4pm and midnight and sometimes beyond midnight on sky connect package. I've spoken to sky our provider with no great outcome they are putting it down to mearly traffic . A search on our postcode (DT27QS) states 7/8 mb connection possible and we are 1.3km from exchange and according to bt there are no issues with exchange currently green on there traffic light system. but during peak time we have seen speeds as low as 0.75mb.
I need advice as to what I can do to improve our speeds and if another provider could do that and if so who do you recommend to do this. the maximum speed available from exchange is only 8mb. thank you for reading this and hope someone can help