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Standard User sully1311
(learned) Mon 18-Nov-13 22:23:57
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Webpages don't load fully, videos stop halfway through,


[link to this post]
 
Sometimes in the last couple weeks, webpages don't fully load, downloading files from the Internet (talking normal downloads, not P2P) will stop randomly and will never complete, streaming videos will stop streaming randomly, PSN disconnects constantly. Anyone else had this problem before?

Here are my router stats, Errors are stupidly high atm but it does this when errors are very low:

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:55:41
Downstream Rate: 10979kbps
Upstream Rate: 1240kbps

Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1240 (Kbps.)
Downstream 10979 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.8 dB 3.0 dB
Line Attenuation 21.1 dB 36.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 110077 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 24568 0
Interleaved Path HEC Error NA NA
Error Seconds 2514 0
Statistics
Received Cells 4975095
Transmitted Cells 619883
Administrator MrSaffron
(staff) Mon 18-Nov-13 22:41:09
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
2500 errored seconds in 55 minutes is a lot, only 3600 seconds in an hour and it may be the errors even when low cause streaming problems.

You look to be running on a 3dB noise margin, standard ISP response would be to slow line down by placing you on a 6dB target noise margin.

Have you tested the connection using the test socket, to rule out noise/errors coming from extension wiring.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sully1311
(learned) Mon 18-Nov-13 22:52:19
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Re: Webpages don't load fully, videos stop halfway through,


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
2500 errored seconds in 55 minutes is a lot, only 3600 seconds in an hour and it may be the errors even when low cause streaming problems.

You look to be running on a 3dB noise margin, standard ISP response would be to slow line down by placing you on a 6dB target noise margin.

Have you tested the connection using the test socket, to rule out noise/errors coming from extension wiring.


My router is always in the test socket. This was happening when it was at a 6db noise margin as well.

Edited by sully1311 (Mon 18-Nov-13 22:53:56)


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Administrator MrSaffron
(staff) Mon 18-Nov-13 23:22:43
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
If you have control of the router try forcing it into ADSL2 mode

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sully1311
(learned) Mon 18-Nov-13 23:39:53
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Re: Webpages don't load fully, videos stop halfway through,


[re: MrSaffron] [link to this post]
 
Doesn't make a difference.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 18-Nov-13 23:46:53
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
If it just came on out-the-blue then some engineer has been messing about at your cab or DSLAM on someone else's line and interfered with your connection. You can just wait it out but usually they find their mistake within a day or 2.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User flippery
(committed) Tue 19-Nov-13 08:30:18
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
Do not know ISP you are with .
I was with Eclipse and had the same problem on a regular basis. Moved to BT 3 months ago and problem has disappeared.
I had read that Eclipse had a problem with the way it handled P2P downloads. Created false positives which affected access. Eclipse denied this and thus moved rather than pay £180 for a BT visit.
Administrator MrSaffron
(staff) Tue 19-Nov-13 08:37:46
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
Is a long ping

Ping -n 500 www.thinkbroadband.com showing packet loss and variable latency?

(Corrected parameter)

What does isp say?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

Edited by MrSaffron (Tue 19-Nov-13 20:26:40)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sully1311
(learned) Tue 19-Nov-13 20:19:00
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Re: Webpages don't load fully, videos stop halfway through,


[re: MrSaffron] [link to this post]
 
Command prompt says that's a bad parameter.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 19-Nov-13 20:26:00
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Re: Webpages don't load fully, videos stop halfway through,


[re: sully1311] [link to this post]
 
He means: Ping -n 500 www.thinkbroadband.com or omit the '500' from his.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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