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Standard User jimsym
(learned) Wed 27-Nov-13 14:30:13
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How do we persuade OpenReach...............?


[link to this post]
 
How do we persuade BTW/OpenReach to replace a faulty cable in the road?

They hide behind an outdated line specification for voice transmission which pretty well relates to dial-up speeds for internet access. If we complain, we are told that broadband is a "Best Effort" and nothing will be done so long as the line meets the voice spec.

OpenReach engineers openly admit that they are unable to find a fault-free D-side. The line is marked as "degraded" and the banding is lowered accordingly so that the range covers where the line currently performs on broadband.

To aggravate matters, the DLM seems to have an objective of zero CRC errors, which results in the line being trained lower and lower in speed, to the extent that it reached a point where it was 2Mb download sync, compared to other places in the same road where the user gets 7Mb.

Any bright ideas gratefully received.

Thanks
Standard User Ribble
(experienced) Wed 27-Nov-13 14:39:00
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
Get as many of your affected neighbours to complain directly to the Openreach CEO.
Standard User Chrysalis
(legend) Wed 27-Nov-13 14:39:24
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
the answer is you probably cant.

I suspect there is various areas around the country that have a mess of local cabling where entire pair bundles need replacing, but openreach had a choice to make, either spend what is probably a lot of money to fix, if they did do this it probably would be cheaper to just rollout FTTP, as thats how much I expect fixing would cost. Or ignore it and then be agressive in fending of consumers.

A isp in america had massive floods wreck much of their underground cabling, the state of the even unflooded copper was really bad, cables literally were rotting away and joints held together very fragile that blowing on them would break them apart. The isp simply replaced it all with FTTP as was cheaper than fixing the copper.

BT Infinity 2 Since Dec 2012 - BQM


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Standard User jimsym
(learned) Wed 27-Nov-13 14:48:30
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Re: How do we persuade OpenReach...............?


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
Get as many of your affected neighbours to complain directly to the Openreach CEO.


Thanks, Ribble, Got any contact details please?
Standard User jimsym
(learned) Wed 27-Nov-13 14:51:00
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Re: How do we persuade OpenReach...............?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
the answer is you probably cant.

I suspect there is various areas around the country that have a mess of local cabling where entire pair bundles need replacing, but openreach had a choice to make, either spend what is probably a lot of money to fix, if they did do this it probably would be cheaper to just rollout FTTP, as thats how much I expect fixing would cost. Or ignore it and then be agressive in fending of consumers.

A isp in america had massive floods wreck much of their underground cabling, the state of the even unflooded copper was really bad, cables literally were rotting away and joints held together very fragile that blowing on them would break them apart. The isp simply replaced it all with FTTP as was cheaper than fixing the copper.


Thanks Chrysalis. It's worse because the old wiring is aluminium in bad condition.
Standard User Ribble
(experienced) Wed 27-Nov-13 14:52:55
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
Liv Garfield is the CEO. Google will do the rest for you.
Standard User roughbeast
(regular) Wed 27-Nov-13 18:08:54
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
This pretty well sums up BT's attitude to faults and the customer. VM customers moan, but BT are something else! Cable Forum

Virgin Media: 120mb/12Mb , land line, mobiles x2, TV - VIP HD box + TIVO 1Tb box.
Standard User kitcat
(committed) Wed 27-Nov-13 19:50:48
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
Shame it is Aluminium! if copper some friendly local thieves could have been persuaded to recover the old cable for BT, who would then have replaced it with nice new cable. smile

Only joking of course, but probalbly the quickest way to get a new cable!
Standard User MHC
(sensei) Thu 28-Nov-13 10:15:39
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Re: How do we persuade OpenReach...............?


[re: jimsym] [link to this post]
 
And who will pay?

The line meets the voice requirements but fails on broadband. BT could spend tens of thousands in replacing the cable and get no additional broadband revenue and. End users could all sign up with other ISPs so they get the real benefit rather than BT. There would be minimal return on investment. The restrictions and controls placed by OFCOM really do hinder BT at times


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


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Standard User b4dger
(knowledge is power) Thu 28-Nov-13 11:00:45
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Re: How do we persuade OpenReach...............?


[re: MHC] [link to this post]
 
I wonder if your perspective would be different if you were on a struggling connection...? (and paying BTw line rental etc. etc.)

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