Two years ago I put my mum on a satellite broadband service in rural Devon as her DSL service was 512k, and lives in a small village miles from the nearest exchange. I'm reversing the decision now; I can confirm that latency on satellite connections, plus the ridiculous usage limitations, make it an expensive and pointless service unless you can't get anything else!
So, going back to DSL - but when I order (probably from BT as it's easier for her), I want to ensure an engineer actually visits the house to do the installation. That way, maybe they'll be able to do something about the line and improve on the previous awful speed. We are among thousands waiting for Connecting Devon and Somerset to invest in our area, but we'll be waiting years not months.
Given BT want/expect you to do their own installations, how can I ask them to come over without shelling out a fortune?