I was on BT from 2000, when we got our 512k line and from then to 2006, we kept having frequent dropouts (losing sync with the exchange). We'd told BT about this, but they claimed that there was nothing that they could do.
In 2006. I went to Be. Be said 'we'll make the line go as fast as it can' and had a sync of about 6-7mbps with an SNR of around 6.0. Which for a 3.5 km line I thought was pretty good. I'd even had it through an extension socket. During this time, I think I had about 20 drop outs in 6 years.
Last year when I found out that Sky were going to take over, I decided I was going to jump ship (as the way they handled cancelling out satellite contract was a joke, but that's another matter). As FTTC was due in the end of December, I thought, I'll ring them up and see what they can do. They too said 'We'll make the line go as fast as it can'. So I thought 'Great, nice 6mb line, that will do.'
After installation of BT's equipment, the same thing started happening again. Drop outs, reduction of speed etc. I think I must have had about 30+ dropouts within the first 3 months. I'm now synced at 4.6mb on a profile of 10 SNR. The Openreach engineers even moved the master socket to the main copper cable.
I'm just wondering, how is this possible considering, its the same line, same connections that Be used and was getting over 2mb better on the line?
I've tried to contact BT, they sent out Engineers who couldnt find anything wrong... one of them even said 'Is it worth messing around just for 1mb?' and I thought 'Too right it is, as its not going as fast as the line can go.'
The thing is, am I right in assuming that it's BT's equipment in the exchange? If it is, it's amazing how Be can have better equipment than our own Telecoms......
Even though it is Sky and I hate Rupert Murdoch, I'm regretting moving..... Christ knows whats going to happen when FTTC comes in... or will I have similar issues you think?
Any advice guys would be greatly appreciated!!!
Sorry for the rant!
Edited by DarkKobra1977 (Tue 07-Jan-14 00:07:21)