Iím working for a company (Actual Experience) that is doing something I think is important and interesting to all of us. Ofcom has asked us to analyse how well Digital Britain is performing and weíre working with them, ISPs and people at home to improve peopleís experience of broadband.
We give our subscribers free access to the analysis we provide to Ofcom, live in their browsers. Youíll get a dashboard that shows you how well your connection can support popular applications and you can compare your broadband to our national standard.
Itís a simple, free download that will only take 2 minutes of your time. It has a very small overhead and will never look at anything you actually do with your connection or computer (see below for more details).
Join us to understand what your broadband can do, and help Ofcom and providers improve the service to consumers everywhere.
It all starts here:
And you can see some examples of what youíll get on our Facebook page:
Thank you in advance.
Consultant, Actual Experience Ltd.
Further context for those who would like it
This is some context and assurance around the main piece of this post for those that wish to investigate deeper Ė I want to assure the community that we are who we say we are, that our intentions are genuine and clear.
We will never release individual usersí data to anyone but that specific user. Under no circumstances whatsoever is any personally identifiable information ever shared with any 3rd party (including Ofcom). Further, we never look at, capture, transmit, store or in any way see any of your content or anything you use your connection or computer for.
The software itself runs as a service, and averages 236 Kilobytes per hour when the userís host PC or Mac (or indeed Raspberry Pi) is active. Typical usage is therefore approximately 166MB per month, with a maximum of 200MB per month; and that assumes the machine is on 24/7.
Ofcom has awarded us this contract to investigate their view that speed is not necessarily a defining factor in the quality of a userís experience - there are many other factors that can affect that human experience in the home, ISP and wider Internet. We have a proven methodology, based upon 10 years of Academic research, that is able to determine what a userís experience would be of a particular application if they were to use it. For more technical users, the underlying science behind this is based upon the only mature and accepted standard for quantifying human experience - Mean Opinion Score (MOS) for Voice. Our core research and Intellectual Property is an extension of the algorithms behind MOS to enable us to make that quantification for any application.
This is the second project that we have tendered for with Ofcom, and we have successfully won both within a competitive process.
For anyone who wishes to confirm our involvement with Ofcom, they have briefed their Customer Contact Team (CCT) on our relationship, who will happily answer any questions. They can be contacted on 0300 123 3333 (also published on the site - http://www.ofcom.org.uk/contact-us)
You are of course more than welcome to ask any questions of Actual Experience, either through this forum or via email: firstname.lastname@example.org
Further information on Actual Experience can be found on our website (http://www.actual-experience.com) and our Facebook page out the BBFix project (http://www.facebook.com/bbfix)
One of our co-founders (Professor Jonathan Pitts) is located at the Queen Mary University of London. Further relevant information can therefore be found here: