General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User OCdragon
(experienced) Tue 28-Jan-14 17:18:56
Print Post

How to switch from Virgin's cable to anoth ISP with phone?


[link to this post]
 
I'm enquiring this for a friend who has Virgin cable supplying both her phone & broadband. She wanted to move to the other ISP with phone & broadband as her Virgin's broadband is getting worst recently, including occasionally dropping .(definitely not her cable faults) She has been made aware by myself that she would need a NEW phone line installed, probably a NEW phone number as well, before she could move away from Virgin. If she wanted to move to BT and get their Infinity, i.e. FTTC, how much BT would initially charge her for a new phone line installation prior to getting FTTC? Alternatively, if she moved to SkY's FTTC by asking them to installed a new phone line and getting their FTTC, would it be feasible and particularly, slightly cheaper than going with BT??? In each case, how to go about that, in particular does she need a MAC or just cancellation from Virgin???
Many thanks

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro
Moved to Plusnet unlimited fibre from O2 ADSL2+ since this May!!!
Standard User MHC
(sensei) Tue 28-Jan-14 17:51:37
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: OCdragon] [link to this post]
 
A new phone line will be needed and the Virgin account needs to remain active until after the new line is installed which will then allow the number to be transferred from Virgin to BT. There might be a short period of 1 or 2 days where a temporary number is used but if everything is timed correctly it can be done.


And the BT page on switching from Virgin:

http://www.productsandservices.bt.com/consumerProduc...


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit

Edited by MHC (Tue 28-Jan-14 18:45:42)

Standard User RobertoS
(sensei) Tue 28-Jan-14 17:57:01
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: OCdragon] [link to this post]
 
No MAC required. VM cable and the BT Group telephone system are totally unrelated, and MACs are for particular kinds of move within the BT Group phone system. She just cancels VM, but better to wait until her FTTC service is up and running as things seem to be going wrong occasionally at the moment with Openreach schedules. I doubt if she would want to end up with neither phone nor broadband.

As for the rest of it, everyone here would need to look up all the current prices and deals for the two suppliers you suggest in order to answer your questions, and that would no doubt give rise to further questions to be asked of you/her. Can't you do that? Can't she? I could do it, at £50 per hour plus Vat, and under my existing T & Cs. I don't think I want to.

tongue

Incidentally, why exclude TalkTalk and Plusnet?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Tue 28-Jan-14 17:59:34)


Register (or login) on our website and you will not see this ad.

Standard User vimto_girl
(member) Tue 28-Jan-14 17:57:10
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: OCdragon] [link to this post]
 
Why not ask the ISPs themselves?

If there is a BT master socket, there won't be a connection fee if you go with BT, and you can transfer your Virgin number. The phone will be transferred automatically by BT, the broadband will start without a MAC and it's up to you to cancel Virgin broadband separately. Not sure about Sky.
Standard User Zarjaz
(knowledge is power) Tue 28-Jan-14 18:04:50
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: vimto_girl] [link to this post]
 
If there is a BT master socket, there won't be a connection fee if you go with BT,

Are you sure ?

Standard User vimto_girl
(member) Tue 28-Jan-14 18:07:11
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: Zarjaz] [link to this post]
 
Yes.
Standard User RobertoS
(sensei) Tue 28-Jan-14 18:43:13
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: Zarjaz] [link to this post]
 
See this page. The "For new customers" Online exclusive offers. Hover the cursor over "Connection included". If you need a new line you won't pay a penny for connection (normally £130).

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User OCdragon
(experienced) Wed 29-Jan-14 09:38:48
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: MHC] [link to this post]
 
Thank you for your hints and web-links. I know what to do now, in particular the current BT's offering for new customers who move from Virgin, or similar ISPs, to not charging their NEW phone-line installation, which could be amounted to £131 according to BT. Also keeping the Virgin line active and only cancel it when the new phone-line (with same number requested) and broadband are both working is a very good idea indeed!!
Thanks you once again.

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro
Moved to Plusnet unlimited fibre from O2 ADSL2+ since this May!!!
Standard User OCdragon
(experienced) Wed 29-Jan-14 09:40:26
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: RobertoS] [link to this post]
 
I got the idea now, thank you Robert!!!

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro
Moved to Plusnet unlimited fibre from O2 ADSL2+ since this May!!!
Standard User OCdragon
(experienced) Wed 29-Jan-14 09:44:02
Print Post

Re: How to switch from Virgin's cable to anoth ISP with phon


[re: vimto_girl] [link to this post]
 
Yes, I seconded that with the current offerings from BT, which stated that the "line installation is included, i.e. their £131 new line installation charge will be lifted" currently (just wonder for HOW long though).
Thanks

P.S: My friend used to be BT customer before switching to Virgin. As such she still has the BT Socket and associated line, but I would think it is NOT active any more.

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro
Moved to Plusnet unlimited fibre from O2 ADSL2+ since this May!!!

Edited by OCdragon (Wed 29-Jan-14 09:46:53)

Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to