The story so far…
Having been a SKY broadband connect user since March 19th 2013 with no issues at all until a couple of weeks ago. The only thing we can reference happened at the same time roughly was we requested one of the free signal boosters sky offered via a TV advert. We installed said booster which yes, did then give us signal but also dropped any download ability with anything attached to it via wifi.
After then, we have been then affected quite drastically by what sky have told us is ‘Traffic shaping’ of which pretty much everyone in our small village it seems connects to the internet at approximately 15:30 every day and we then drop to virtually no signal (normally 0.03 download) It is now to the stage that we cannot even load the preview images on the likes of a twitter page at any point in the evening now.
Spent three evenings this week on the phone to Sky now, each call over one hour long only for them to conclude this evening that the traffic shaping is the cause and there’s pretty much [censored] all they can do really and we signed a contract to agree to this back last March.
So without going into the details of me shouting at them, a lot for such a poor service. Could anyone here please explain to this not a complete laymen exactly how in two weeks our services can just go from fine and dandy to utter unusable?
Also, as we will be cancelling this service with sky (and taking legal action to cancel both the phone and TV packages too) Could anyone please advise the best suppliers who will either be able to manage or do something about this traffic shaping tat or am I now just stuck in a small village with the option of not having any broadband again?
Could anyone advise please or at least point me in a useful direct link wise as to how we can help out with this please?
BT BROADBAND AVAILABILITY CHECKER
Telephone Number ************ on Exchange HONINGHAM
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 13 -- 7.5 to 17.5 Available
WBC ADSL 2+ Annex M Up to 13 Up to 1 7.5 to 17.5 Available
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Mar-2014. The Stop Sale date for IPstream is from 31-May-2014; the Formal Retirement date for IPstream is from 30-Nov-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
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