Right, to make sure I actually did answer each bit will paste the lot with my answers in - Hopefully this makes sense! I am now giving up being online for the night as its taking so long to load I want to beat the monitor!
Thanks for your help so far and I will come back again tomorrow morning when all those kids are back in school
First, (before I forget), do not cancel your Sky broadband and phone. Assuming you do leave them, which I expect you will unless something radical happens, it is much easier and cheaper for you if both stay connected and you migrate the broadband, followed by a phone rental and calls move.
**Oddly, Sky also said the same thing regarding cancelling and considering they only told me this evening the services cannot be fixed I did say I would need to wait until tomorrow when I actually have some decent bandwidth to actually shop about so haven’t cancelled just yet.
Just to help me/us, what sort of speed did you get until recently, and do you still get that speed prior to 15:30?
**Looking back though ookla speedtests it ranges from 2.34 up to 4.31 around that time before it went daft. Yes the speeds before then are mainly as normal and fine.
As you signed up in March last year, isn't your minimum term about to expire, and doesn't it become monthly from then on? What date does it actually run out?
**Yep, as it runs out on 19th March sky were happy to allow me to cancel but they also stated not to bother as it takes the 22 days to do anyway so we will end up just transferring.
If it is next month, you will save yourself a lot of hassle by simply starting the move process, which can be as simple as placing an order for both services with another supplier. Not TalkTalk, as at that exchange you may have the same result and be stuck again with a long term. What to do about the TV I can't advise you on.
**Yes, sky advisor also said that it was worth changing BB and telephone too. The TV we might need to seek legal advice on as how can we use this downloadable TV package we are now on if they can’t supply the decent broadband?
Are you saying that everyone you know in the village gets this drop in speed, or just that you have been told by Sky that it is because of all the children getting home from school and logging on that this slowdown is happening? Have you asked anyone who isn't on Sky or TalkTalk how their service is recently?
** Haven’t asked any of the locals as yet, not sure many of them are on SKY but quite a few are on BT so I’ll ask them tomorrow.
That last question is important. It could be Sky with inadequate provision, or the exchange is temporarily short. If it is the exchange then I would expect that to clear up within a few weeks.
Re the Sky provision, there are things happening to do with BT Wholesale that may have affected them. Though Sky should have reacted long ago to stop there being any issues for customers.
Could you also run the BT Performance Test. Ignore all the red instructions, just run it. It may fail if things are as bad when you run it as you say, in which case please try some time when things are better. When you get the Results page, please click the Further Diagnostics button at the bottom, than when you get the result of that you will see two text boxes with the download and upload speeds and info such as the IP Profile.
It's the contents of those two text boxes you need to copy and paste to here.
Download speed – 0.04
Upload speed – 0.03
Ping – 0.00